ON THE LINE

We’ve got your back.

Working in the restaurant industry isn’t for the faint of heart. On the Line shares real stories and advice to help you hire, train, and retain great teams.

Top Stories
01.
Retention

How Restaurants are Dealing with Minimum Wage Increases

Increased menu prices, service charges, and slashed hours and closures. These are just some of the effects the industry is experiencing from the minimum wage increase.
02.
Training

How to Create an Employee Incentive Program

Increase team productivity, participation, and workplace happiness by creatively rewarding a job well done.
03.
Training

How to Train Restaurant Staff to Upsell

Find out how to train your restaurant staff to upsell.

How-to Guides

Get step-by-step advice, instructions, tools, and templates on topics like hiring restaurant staff, creating better compensation, and everything in-between.

SEE ALL GUIDES

Hiring

How to Run a Great Interview

Walk into your next interview as prepared as the pros. Here are some important questions to ask to find the right candidate for any position.

Training

How to Create an Employee Incentive Program

Retention

How to Retain Restaurant Employees

Training

How to Train a Restaurant Manager

Retention

How to Create an Employee Benefits Program

Training

How to Train Servers to Create a Great Guest Experience

Hiring

How to Hire a Restaurant Chef

Training

How to Create a Staff Training Manual

Training

How to Write a Restaurant Employee Handbook

Success Stories

Training

Danny Meyer’s Restaurants are Built on Emotional Skills

Danny Meyer looks for a high “hospitality quotient” in any restaurant staff he hires, above technical skills or experience.

Hiring

Ryan Egozi Says Hire for Moral Fortitude, Train Later

If you take the time to hire (and train) people whose values align with yours, you won’t be replacing them any time soon.

Hiring

Irene Li Says to Keep Your Staff, Teach Your Staff

Irene Li wants restaurant work to be a viable option for anyone who loves food. Here’s how she’s making it happen in her restaurant.

Retention

Leslie Ann Ciccone Teaches Her Staff Kindness

“Reward people for doing the right thing and continue to train them to model great behavior. And after a while, people will want to work for you.”
SEE ALL STORIES

All Articles

Latest

Hiring

How to Conduct an Interview for a Restaurant Management Role

Hiring a great manager can change the entire dynamic of your restaurant. Here are 11 great questions to ask during a restaurant manager interview.

Hiring

How to Write a Server Job Description

Because we all know servers do more than taking and running orders.

Training

Get Your Staff to Help You Create Service Standards

Everyone should have a voice in building workplace practices. Here’s how to enlist your staff’s help in developing restaurant service standards.

Training

How to Keep Your Cool with a Rude Customer

Don’t let a rude customer get the best of you. Here are six tips from restaurant workers to help you handle that difficult customer in the dining room.

Training

How to Make the Health Inspector Happy

Is your restaurant up to code? Learn how to train your team to avoid these common health code violations.
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Topics

Hiring

‘‘We want to hire people who have that innate hospitality within them. The skillset is trainable.’’ — Korey, Head of HR

28 Resources

Training

‘‘Nowadays, you have to do more things like emotional IQ training in the restaurant, which is probably the biggest difference.’’ — Jason, Manager

36 Resources

Retention

‘‘The easier part is managing the food. The hardest part is the people. That keeps me up at night.’’ — Josh, District Manager

27 Resources

Finance

Coming Soon

Management

Coming Soon

Menu + Food

Coming Soon