ON THE LINE

Training

“Nowadays, you have to do more things like emotional IQ training in the restaurant, which is probably the biggest difference.’’ —  Jason, Manager

Training Articles

Article

How Servers Feel About Those New Management Models

Hear from real servers about why outside-the-box management models keep them clocking in day after day.

Article

Consistent Training Keeps Millennials Engaged

Learn how to create a staff training program that makes millennials excited about clocking in — and sticking around.

Training Guides

How-to Guide

How to Train a Restaurant Manager

These restaurant management courses will help you train your managers to improve your restaurant’s operations, team, and guest experience.

How-to Guide

How to Write a Restaurant Employee Handbook

Use this guide to teach your new staff about acceptable workplace behavior, expectations, roles, systems, and responsibilities.

How-to Guide

How to Train Servers to Create a Great Guest Experience

Service can make or break a restaurant experience. In this guide, you’ll learn how to train your servers to be their best.

All Training Resources

Latest

Article

How to Help Your Staff Learn New Restaurant Skills

Where can you go to learn or hone your restaurant skills? Not many places, unfortunately.

Article

Keeping Customers and Staff Safe During COVID-19

Here are some tips from the front lines to make sure your cleaning routine creates an atmosphere that keeps your customers, and the health department, happy.

Article

Should Bartenders Drink on the Job?

Drinking can bring a restaurant team together, but can also be a recipe for disaster.

Article

How Learning and Teaching a Little Spanish Can Unite Your Restaurant Team

By learning a little bit of Spanish and practicing with your staff, you create an environment where they feel comfortable to practice their English.

Article

How to Know When to Comp a Meal

Comping is by no means always the answer to solving a sticky situation with a customer – you’ll watch your profits plummet if you comp too frequently – but when used sparingly and mindfully, it can make all the difference.
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