ON THE LINE

Training

“Nowadays, you have to do more things like emotional IQ training in the restaurant, which is probably the biggest difference.’’ —  Jason, Manager

Training Articles

Article

How Servers Feel About Those New Management Models

Hear from real servers about why outside-the-box management models keep them clocking in day after day.

Article

Consistent Staff Training Keeps Millennials Engaged

Learn how to create a staff training program that makes millennials excited about clocking in — and sticking around.

Training Guides

How-to Guide

How to Train a Restaurant Manager

These restaurant management courses will help you train your managers to improve your restaurant’s operations, team, and guest experience.

How-to Guide

How to Write a Restaurant Employee Handbook

Use this guide to teach your new staff about acceptable workplace behavior, expectations, roles, systems, and responsibilities.

How-to Guide

How to Train Servers to Create a Great Guest Experience

Service can make or break a restaurant experience. In this guide, you’ll learn how to train your servers to be their best.

All Training Resources

Latest

Article

Get Your Staff to Help You Create Service Standards

Everyone should have a voice in building workplace practices. Here’s how to enlist your staff’s help in developing restaurant service standards.

Article

How to Keep Your Cool with a Rude Customer

Don’t let a rude customer get the best of you. Here are six tips from restaurant workers to help you handle that difficult customer in the dining room.

Article

How to Make the Health Inspector Happy

Is your restaurant up to code? Learn how to train your team to avoid these common health code violations.

Article

Use a Closing Checklist to Get Your Crew in Order

Many restaurant operators find it helpful to use a closing checklist as a guiding light for their crew in the final hours of a shift.

Article

How to Prevent Employee Theft at Your Restaurant

If a staff member is under serious financial pressure, desperation can lead them to stealing. Here’s how to create a work environment that prevents theft altogether.
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