Toast Processing Services LLC

General

To ask a question, submit a complaint or request a refund, you may contact Toast Processing Services LLC at:

Phone: (888) 966-3097

Mail: 333 Summer Street, Boston, MA 02210

Alaska 

Division of Banking and Securities

For Alaska Residents Only:

If your issue is unresolved by Toast Processing Services LLC at (888) 966-3097, please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint forms with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Arizona

Arizona Department of Financial Institutions
100 N 15th Ave Suite 261
Phoenix, AZ 85007

Tel: 602-771-2800

Arkansas

Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, AR 72202

Telephone Number: 501-324-9260

https://securities.arkansas.gov/file-a-complaint-2/?ld=NSGoogle

Colorado

Colorado Division of Banking

CUSTOMER NOTICE 

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

email: DORA_BankingWebsite@state.co.us

website: banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Florida Office Of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation

200 E. Gaines Street

Tallahassee, FL 32399-0376

Tel: 800-848-3792

Illinois

For complaints directly to the Illinois Division of Financial Institutions, please send correspondence to:

Illinois Division of Financial Institutions
320 West Washington St, 3rd Floor
Springfield, IL 62786

Toll-Free Number: 1-888-473-4858

Kansas

Office of the State Bank Commissioner

785-380-3939

Customers can contact the Kansas Office of the State Bank Commissioner with questions or complaints about Toast Processing Services LLC’s money transmission services.

Louisiana

Licensed By Louisiana Office of Financial Institutions

If you have Questions or Comments Call Toll Free Within Louisiana 1-888-525-9414. 

Baton Rouge Calling Area (225) 925-4660

Maine

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection

35 State House Station
Augusta, Maine 04333
Telephone Number: 1-800-332-8529

http://www.maine.gov/pfr/consumercredit/complaint.htm

Maryland Commissioner of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Toast Processing Services LLC (License # 12-2020419, NMLS # 2020419) at:

Office of Commission of Financial Regulation 
1100 North Eutaw Street, Suite 611 
Baltimore, MD 21201

Toll-Free Number: 1-888-784-0136

Minnesota

Minnesota Department of Commerce

651-539-1600

Customers can contact the Minnesota Department of Commerce with questions or complaints about Toast Processing Services, LLC money transmission services.

Missouri

Missouri Division of Finance
P.O. Box 716
Jefferson City, MO 65102-0716

Telephone Number: 573-751-3242

https://finance.mo.gov/consumers/consumer_complaint.php?ld=NSGoogle

Nevada

State of Nevada – Department of Business and Industry
Financial Institutions
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102

Telephone Number:
702-486-4120

https://fid.nv.gov/Resources/Resources/?ld=NSGoogle

New Mexico 

For complaints directly to the New Mexico Financial Institutions Division, please send correspondence to:

Regulator’s Name: State of New Mexico Financial Institutions Division

Division’s Phone Number: (505) 476-4885

Division’s Website: https://www.rld.nm.gov/financial-institutions/file-a-complaint/

North Dakota

North Dakota Department of Financial Institutions

701-328-9933

Customers can contact the North Dakota Department of Financial Institutions with questions or complaints about Toast Processing Services, LLC money transmission services.

South Carolina

If you have a complaint, contact Toast Processing Services LLC at (888) 966-3097. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: 

South Carolina Money Services Division, 1000 Assembly Street, Columbia SC 29201, 1-803-734-1221, https://tinyurl.com/SCMSB. 

South Dakota 

To contact Toast Processing Services, LLC, you may call customer service at 1-888-966-3097. 
Toast Processing Services, LLC’s business address is 333 Summer Street, Boston, MA, 02210. 
If you have questions or complaints about Toast Processing Services, LLC, money transmission services, you can contact the South Dakota Division of Banking.

South Dakota Division of Banking Online:
https://dlr.sd.gov/banking/default.aspx
Telephone number:
605-773-3421

Tennessee 

For questions or complaints directly to the Tennessee Department of Financial Institutions, please send correspondence to:

Tennessee Department of Financial Institutions
Tennessee Tower
312 Rosa L. Parks Avenue
Nashville, TN 37243
Toll-Free Number: 800-778-4215

Texas

Texas Department of Banking

If you have a complaint, first contact the consumer assistance division of Toast Processing Services, LLC at 1-888-966-3097, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:  

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705

Toll-Free Number: 1-877-276-5554

http://www.dob.texas.gov

Vermont 

Vermont Department of Financial Regulation

888-568-4547

Customers with a complaint about Toast Processing Services, LLC money transmission services should first contact Toast Processing Services LLC, and if the complaint remains unresolved, customers can submit a complaint to the Department using the Vermont Banking Consumer Complaint Form.

Here is a link to the form: https://dfr.vermont.gov/form/banking-consumer-complaint-form