Question: What is the cost for support?
Answer: Support is included in the software subscription, giving you access to real employees via phone, email, and web 24 hours a day, 7 days a week.
Question: What are the upfront costs?
Answer: The upfront costs for Toast are hardware
and implementation, which vary depending on your specific hardware packages and
Question: Does Toast have a buy-back or recycling program?
Answer: Toast does not currently have such programs.
Question: Who is the credit card processor?
Answer: Toast handles the cc processing for all of
our customers. Toast offers a flat rate credit card processing structure, so you always know the exact rate
you are going to pay regardless of the type of card that is used.
The reason that we insist on acting as the processor for our customers is it allows
us to offer unique POS features and functionality. Our customers can tie their rewards accounts to their
credit cards to earn points automatically when they pay with their cards. In addition, anytime a card is
swiped, the system collects and stores data about that customer. Over time you'll build a detailed customer
database that allows you to easily see which customers visit most frequently, who spends the most, and other
key detail about your customers that can be used to provide a better experience or to fuel personalized
marketing campaigns. Please view our payments page for more information.
Question: Will I also need to purchase a 4G stick so I can use the devices if wifi goes down?
Answer: Toast POS does not need wifi to operate so you do not need to purchase a 4G stick. As additional proection, Toast offers an offline mode feature so your Toast Flex and Toast Go® products will continue to operate even if you lose internet connection.
Question: Can I use my own hardware?
Answer: Certain hardware is compatible with Toast, but we strongly advise against using your own hardware as it prevents us from ensuring your success because we do not support any equipment not purchased through Toast. In additional, all Toast products are optimized for your restaurant operations whereas external hardware often is not.