Answer: Support is included in the software subscription, giving you access to real, U.S.-based employees via phone, email, and web 24 hours a day, 7 days a week.
Answer: Like support, software updates and new feature releases are included in the software subscription, so you’ll always have the most up-to-date software and newest features powering your restaurant.
Answer: The upfront costs for Toast are hardware and implementation, which vary depending on your specific hardware packages and installation needs.
Answer: We are dedicated to our customers success, and want to provide the easiest transition and best possible go-live experience. We charge for implementation in order to provide a customized experience that will ensure your restaurant's success.
Answer: Our commercial grade Elo terminals are built specifically for restaurants and come with a 2-year manufacturer’s warranty. We also offer additional warranty packages for extended coverage.
Answer: Toast handles the cc processing for all of our customers. Toast offers a flat rate credit card processing structure, so you always know the exact rate you are going to pay regardless of the type of card that is used.
The reason that we insist on acting as the processor for our customers is it allows us to offer unique POS features and functionality. Our customers can tie their rewards accounts to their credit cards to earn points automatically when they pay with their cards. In addition, anytime a card is swiped, the POS system collects and stores data about that customer. Over time you'll build a detailed customer database that allows you to easily see which customers visit most frequently, who spends the most, and other key detail about your customers that can be used to provide a better experience or to fuel personalized marketing campaigns.
Answer: The Toast terminals are hardwired, so they do not need wifi at all. In addition, Toast offers an offline mode, so your terminals and handheld devices will be functional even when you lose internet connection.
Answer: Certain hardware is compatible with Toast, but we strongly advise against using your own hardware even if it is compatible. We recommend against using your own hardware as it prevents us from ensuring your success, as we cease supporting any equipment not purchased through Toast. We don’t simply ship out hardware, we spend time configuring each device so it is optimized for the Toast setup.