ON THE LINE

Articles

The restaurant industry is changing. On the Line articles analyze the latest issues and trends happening in the industry and how they affect you.

Featured Articles

Retention

How Restaurants are Dealing with Minimum Wage Increases

Increased menu prices, service charges, and slashed hours and closures. These are just some of the effects the industry is experiencing from the minimum wage increase.

Advocacy

How to Support Staff Dealing With Addiction

Substance use disorders are particularly prevalent in restaurant work. Learn how to create safe environments and support staff struggling with addiction.

Popular Articles

Hiring

How to Hire for Hospitality Skills

Front-of-house hospitality skills and great customer service go together like happy staff and family meals.

Retention

It’s Not Cool to be the Angry Chef

Why yell when there are better, kinder ways to motivate your restaurant staff?

Training

How to Communicate as a Restaurant Team

Great employee communication keeps your restaurant running smoothly — and it can also help you fight employee turnover.

All Articles

Latest

Hiring

How to Conduct an Interview for a Restaurant Management Role

Hiring a great manager can change the entire dynamic of your restaurant. Here are 11 great questions to ask during a restaurant manager interview.

Hiring

How to Write a Server Job Description

Because we all know servers do more than taking and running orders.

Training

Get Your Staff to Help You Create Service Standards

Everyone should have a voice in building workplace practices. Here’s how to enlist your staff’s help in developing restaurant service standards.

Training

How to Keep Your Cool with a Rude Customer

Don’t let a rude customer get the best of you. Here are six tips from restaurant workers to help you handle that difficult customer in the dining room.

Training

How to Make the Health Inspector Happy

Is your restaurant up to code? Learn how to train your team to avoid these common health code violations.
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