5) Suggested Tip Percentages
Bartenders and servers can make a ton of money on tips - and for good reason.
In a way, many mixologists are starving artists - dedicated to their craft and earning money based on their performances. When you're paid $2 to the hour per subminimum wage, tips can be your livelihood.
As a restaurant owner wanting to make your best bartenders happy, you might want to implement suggested tip percentages to help increase the amount of tips your best servers get.
On the check - or on the mobile POS tablet - you can suggest tip percentages for customers, so they don't have to do the math, and so they'll be more likely to tip. Most popular options are: 15%, 18%, and 20%.
6) Detailed Customer Reporting & Sales Reporting
One of the biggest challenges for bars and nightclubs is getting the biggest spenders through the door. Nightclub management software that has a built-in customer relationship management (CRM) system enables you to collect guests’ contact information and detailed order history any time customers pay with a debit or credit card. This information can be used to create a contact list that can then be used to notify customers about upcoming promotions and events without having to hire a promoter.
By storing customer data, you can reach out to your biggest spenders on New Year's Eve and invite them to book tables before anyone else. A great bar management software does this.
A great system also allows nightclub owners and managers to see exactly how their business is performing in real-time, from anywhere. Cloud-based POS systems that offer enterprise reporting give owners and managers secure access to detailed sales, inventory, and labor reports across all of their businesses or segmented for each individual location.
Reports can even be drilled down to see even more in-depth information such as a specific employee’s productivity or the sales of a particular menu item. If you already own multiple businesses or plan to expand in the future, this feature will prove invaluable to you as you look to manage and understand all of your various operations and how each is contributing to your bottom line.
7) Mobile POS Hardware
When staff members spend more time with the clientele, the venue’s efficiency and reputation drastically improve. Mobile point of sale systems that utilize handheld tablets, like Toast’s 8” tablets, eliminate the clunky technology that typically stands between staff and guests. Equipping your bar service and table service programs with these mobile tablets will allow your staff to provide guests the best possible service.
Using handheld POS tablets, employees can quickly and effortlessly accept orders, process payments, and complete transactions all while interacting with their guests. Customers can even tip, sign, and request digital, text, or email receipts right on the tablet POS interface.
This not only means that you will be able to serve a greater number of guests in a shorter amount of time, but also that your staff members can spend more time interacting with your guests and VIPs via bottle service instead of maneuvering back and forth through the crowd to access a central payment terminal.
8) User Access Permissions
Many POS systems allow owners to customize user access permissions to control the information that their employees can access and the actions that they can complete using the system. There are two primary ways to control user permissions: job-based permissions and individual personnel permissions.
Job-based permissions allow business owners to set specific, default configurations for all of their employees based on roles. For instance, you can set up job-based permission so your bartenders and servers cannot provide voids and comps without a manager's approval.
Individual personnel permissions are configured and assigned to specific employees. If one of your bartenders is being trained for a management position, for example, and you want to provide her with access to your labor reports, you can do so without assigning a default permission to all of your bartenders. You can know that your data is secure and your staff members are only capable of performing actions that you have approved.
9) Cash Drawer Management
Approximately 95% of all businesses experience theft at one point in time. Employee theft at bars and nightclubs is particularly high due to the large volume of cash flow. According to Bevinco, “a global leader in profit management for bars and eateries,” the vast majority of bars lose greater than 20% of their sales to various forms of employee theft.
In addition to helping owners and operators detect theft through detailed sales and inventory reporting, some bar POS system solutions also offer cash drawer management to further protect against employee theft. These systems offer functionality like the ability to track multiple cash drawers separately, the option to tie specific cash drawers to individual employees, and even blind closeout capabilities.
Blind closeout requires employees to reconcile cash at the end of their shift without notifying them of the exact amount that they are expected to return. The blind closeout feature makes close-of-day tasks far less time-consuming for managers while also providing employee accountability and financial security.
10) Bar & Liquor Inventory
Liquor costs in the restaurant and bar industry are typically 18-20% of total liquor sales. The more you can optimize your liquor cost percentage, the more money your business will make.
With real-time restaurant inventory software, you can track your food inventory, suppliers, units, and prices on your computer, phone, or tablet so you know what to reorder and when... without having to spend late hours updating a spreadsheet.
Plus, tracking inventory in a bar has its own advantages - namely, catching theft and situations where bartenders are pouring one out for their friends. Inventory variance reports compare your actual inventory to your theoretical inventory so you can diagnose where your variances are— waste, overpouring, theft — and start improving processes and training.
What Are Your Must-Have Bar POS Features?
With so much going on, it can be very easy for things to fall through the cracks or to get overlooked. An optimized POS system for bars will help streamline operations, better understand customers, and allow staff to provide the best possible service to all of your guests.
At the end of the day, this will both improve the business's bottom line while also helping your establishment become one of the hottest venues in your city.