Restaurant Technology in 2016
Industry Report

Tracking the future of technology in the restaurant industry in Toast's 2nd annual report



Restaurant technology impacts guests.

Restaurant technology is impacting the front of house as much as the back of house, so much so that restaurant diners are starting to notice. Their guest experience is changing... drastically.

For Toast's annual Restaurant Technology Industry Report, we asked 1,115 diners all across the U.S. about their opinions on technology in restaurants. We were shocked by some of their answers. 

What technology do diners love to use? What technology do they hate? What do they want to see more of? Stay up to date on the restaurant technology trends your own guests are predicting with this report.

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Key Findings from 1,000+ Restaurant Diners 


agree that restaurant technology improves their guest experience.


order from a restaurant's website online daily, weekly, or monthly.


never pay with mobile payments such as Apple Pay, Level Up, or Samsung Pay.


prefer digital receipts after a meal over print (29%) and text (11%) receipts. 


agree that server handheld tablets improve their guest experience.

Take a Sneak Peek Inside This Report

(Use the arrows to see a preview)

  • restaurant technology
  • restaurant diners
  • restaurant guests


Frequently Asked Questions


Why are you giving out this information for free? 

Our mission at Toast is to transform the lives of restaurant owners. That means we're dedicated to helping restaurant owners around the world improve their operations. We know running a restaurant is a full-time job that can consume all aspects of your life, so we want to make that job a little easier with resources like these. You can find more ebooks, templates, and videos here

Can I read the 2015 report?

Yes! The Restaurant Technology in 2015 Industry Report asked restaurant owners what technology they want to see in the future, so it may be interesting to compare the two. Read it here.


Can I share this? 

Of Course! Just share this link and keep us in mind for future restaurant advice! 


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