Scope of Limited Warranty
Toast, Inc. (“Toast”) warrants that the Toast Products (defined below) will: (a) be free from substantial defects in materials and workmanship, and (b) conform to the applicable Toast published user documentation, in each case for a warranty period of: (i) twelve (12) months from the date of product shipment for all handheld devices, and (ii) twenty-four (24) months from the date of hardware shipment (the “Warranty Period”) for all other Hardware products. If you discover a defect in a Toast Product during the applicable Warranty Period, and notify Toast by contacting Toast Customer Care (“Customer Care”) as described below, Toast will, at its option, either (i) employ commercially reasonable efforts to repair, correct or provide a workaround for the defect via remote telephone support, or (ii) ship a replacement Toast Product for the allegedly defective hardware (with the substantially same or similar model, which may or may not be a refurbished model) at no additional charge for the hardware (subject to the terms hereof). Any replacement hardware will be warranted for the remaining duration of the original Warranty Period, or thirty (30) days, whichever is longer. This Limited Warranty is void if, Toast determines in our sole discretion, that the defect has been caused by abuse, negligence, accident, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation (not completed by a Toast representative), acts of God, such as hurricanes or floods, or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorized by Toast. Toast will employ commercially reasonable efforts to provide you with a remedy within a reasonable time period of your proper filing of a warranty claim as described herein.
What Products Are Covered By This Limited Warranty?
This Limited Warranty applies only to hardware products that Toast, manufactures, assembles, and installs, and which you purchased directly from Toast or an authorized Toast reseller (the “Toast Products”). This Limited Warranty does not guarantee your uninterrupted use of your entire Toast point-of-sale solution, and this Limited Warranty is void where the alleged defect has resulted from accident, abuse, misapplication, abnormal usage, including usage of a Toast Product outside of the Specifications. Prior to returning any Toast Product to Toast, you must call a Customer Care representative to receive a Return Material Authorization (RMA) number (see RMA policy below). If you do not have an RMA number, you may not ship any Toast Products back to Toast. Toast reserves the right to refuse returns attempted after thirty (30) days following date an RMA number is issued, and/or any returns that do not meet the criteria described herein.
Return Material Authorization Procedure
If a Product has not been used and is being returned for a refund, it must be in new condition accompanied by all original packaging, documentation, and accessories.
All Toast Product returns must be accompanied by a RMA number issued by our Customer Care team. Returns are not valid without this number. Any products returned without the RMA number maybe rejected and returned to the original shipping address. Each return shall have the associated RMA number printed on each individual shipment.
If a Toast Customer Care Representative has issued you an RMA number, Toast will employ commercially reasonable efforts to ship an advance replacement product via regular ground service by the next business day. Customers may request shipping methods other than regular ground service at their own cost and expense. If an RMA request is properly filed and received by Toast before 3 p.m., Toast will employ commercially reasonable efforts to ship via regular ground service on the same business day as the RMA request is received. Within thirty (30) days of the date of shipment of the advance replacement (the “Return Period”), Merchant must return to Toast, at the return address provided below, each Toast Product subject to the applicable warranty claim using the return label enclosed with the replacement part. If Toast receives the covered Toast Product after the Return Period, or the shipment is incomplete, Merchant acknowledges and understands that Toast will charge Merchant the then-current list price of the advance replacement part, plus original shipping costs. Returns must be shipped (with provided shipping labels) to the address indicated on the shipping documents. RMAs are valid for 30 days from the date of issuance. All returned product must be shipped to Toast with proper packaging so as to ensure safe and secure transportation. Risk of loss shall remain with Merchant during shipping.
Any returned Toast Products returned that are found to be neglected, abused or otherwise tampered with will not be considered for repair or return and charges may apply. Any product that is returned as defective that is not found by Toast to be defective will be retested, certified and returned to Merchant. Any Toast Product not covered by this Limited Warranty will be repaired or replaced at Toast’s then-current standard rates. Toast, in its sole discretion, may repair the applicable Toast Product or replace it with an equivalent Toast Product, or credit your purchase. EXCEPT AS PROVIDED FOR HEREIN, AND IN THE MERCHANT AGREEMENT, TOAST MAKES NO OTHER WARRANTIES EXPRESS, IMPLIED OR STATUTORY IN CONNECTION WITH THE TOAST PRODUCTS OR SERVICES. ALL OTHER WARRANTIES AS TO QUALITY, CONDITION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED. THIS SECTION REPRESENTS TOAST’S SOLE LIABILITY, AND MERCHANT’S SOLE AND EXCLUSIVE REMEDY, FOR ANY AND ALL CLAIMS FOR BREACH OF THIS WARRANTY.
5 Commonwealth Ave.
Woburn, MA 01801
How To Contact Toast Customer Care
To report an issue with a Toast Product or to request an RMA number, please contact Toast Customer Care at 617-682-0225 or by submitting a ticket on central.toasttab.com.