Products

Guest Feedback

Gain insight into what guests love and how you can improve

Improve operations, coach staff, and resolve negative experiences with guest feedback.

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Designed to capture guest experiences instantly

Instant feedback

Collect guest feedback in real-time.

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Performance metrics

Measure staff performance.

Learn How

Delight your guests

Ensure every guest leaves happy.

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Collect feedback on dining experiences

Immediate feedback
Thumbs up/down feature prompts easy rating.
Seamless integration
Use on Toast Go®, Toast Online Ordering or Toast Kiosk.
Build customer relationships
Opt-in guest info capture for manager follow up.

Coach staff on providing best-in-class experiences

Analyze performance trends
Reward top servers providing stellar service.
Give constructive feedback
Use comments as an opportunity to train underperforming staff.
Feedback detail
Uncover what influenced guest reviews, from level of service to atmosphere.

Make negative experiences right to keep your guests coming back

Detailed feedback report
Identify trends in feedback to improve hospitality.
Prompt resolution
Immediately resolve negative experiences in person or via email.
Guest promotions
Turn happy guest into regulars by including them in promotional campaigns.

What our customers have to say:

“The most important thing is that every single guest has a perfect experience. Toast Guest Feedback is a way that we can make sure our guests are leaving happy and heard.”

Ryan Egozi

Director of Operations SuViche Hospitality Group

Consider these products alongside Guest Feedback to power your restaurant's success

Toast Go® 2

Take orders and payments from anywhere in the restaurant. The powerful POS that fits in the palm of your hand.

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Online Ordering

Grow your business online while owning your profits and guest relationships with commission-free online ordering.

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Kiosks

A seamless self-ordering experience that busts the line for you and texts guests when their order's ready. No old school buzzer needed.

Learn More

See how easy it is to uncover your guest experiences

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Meet the rest of the Toast POS platform

Front of House

Streamline your back of office operations.

Point of Sale
Toast Go
Kiosk

Back of House

Remove the friction from your kitchen.

KDS
Inventory
Menu Management
XtraChef

Digital Ordering

Keep your communities fed and revenue flowing, commision-free.

Online Ordering
Toast TakeOut App
Contactless Delivery

Guest Management

Engage guests in-store and online using new channels.

Loyalty
Gift Cards

Back of Office Operations

Streamline your back office operations.

Reporting & Analytics
Payroll
Payment Processing
XtraChef

Partner Ecosystem

Access an entire ecosystem of trusted partners.

Accounting
Inventory
Loyalty

Hungry for more? We’ve got you covered

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