Gain insight into what your guests love about your restaurant and what you can improve.

Improve operations, coach staff, and resolve negative experiences with guest feedback.

guest feedback for restaurants

Designed to capture guest experiences instantly.


Collect guest feedback in real-time.

Learn How


Measure staff performance.

Learn How


Ensure every guest leaves happy.

Learn How
Guest Feedback

Collect feedback on dining experiences.

Immediate feedback
Thumbs up/down feature prompts easy rating.

Seamless integration
Use on Toast Go®, Toast Online Ordering or Toast Kiosk.

Build customer relationships
Opt-in guest info capture for manager follow up.

Guest Feedback

Coach staff on providing best-in-class experiences.

Analyze performance trends
Reward top servers providing stellar service.

Give constructive feedback
Use comments as an opportunity to train underperforming staff.

Feedback detail
Uncover what influenced guest reviews, from level of service to atmosphere.

Guest Feedback

Make negative experiences right to keep your guests coming back.

Detailed feedback report
Identify trends in feedback to improve hospitality.

Prompt resolution
Immediately resolve negative experiences in person or via email.

Guest promotions
Turn happy guest into regulars by including them in promotional campaigns.

Success Stories

Today’s largest, fast-growing restaurant brands choose Toast

"The most important thing is that every single guest has a perfect experience. Toast Guest Feedback is a way that we can make sure our guests are leaving happy and heard."

Ryan Egozi
SuViche Hospitality Group

Why Toast

The Point of Sale Platform Powering the Most Successful Restaurants

Toast Hardware Suite
  • Easy-to-use software that can scale with your business

  • Tableside ordering and payments, with digital receipts, to grow your customer list

  • Hardwired terminals and offline mode so nothing slows you down

  • Payment processing to power your restaurant with insights

  • Cloud-based reports accessible in real-time

  • Beautifully designed hardware that withstands rigors of the restaurant environment

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