Gain insight into what your guests love about your restaurant and what you can improve.

Improve operations, coach staff, and resolve negative experiences with guest feedback.

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Designed to capture guest experiences instantly.

Measure

Collect guest feedback in real-time.

Learn How

Coach

Measure staff performance.

Learn How

Delight

Ensure every guest leaves happy.

Learn How

Collect feedback on dining experiences.

Immediate feedback
Thumbs up/down feature prompts easy rating.

Seamless integration
Use on Toast Go®, Toast Online Ordering or Toast Kiosk.

Build customer relationships
Opt-in guest info capture for manager follow up.

Coach staff on providing best-in-class experiences.

Analyze performance trends
Reward top servers providing stellar service.

Give constructive feedback
Use comments as an opportunity to train underperforming staff.

Feedback detail
Uncover what influenced guest reviews, from level of service to atmosphere.

Make negative experiences right to keep your guests coming back.

Detailed feedback report
Identify trends in feedback to improve hospitality.

Prompt resolution
Immediately resolve negative experiences in person or via email.

Guest promotions
Turn happy guest into regulars by including them in promotional campaigns.

Success Stories

Today’s largest, fast-growing restaurant brands choose Toast

"The most important thing is that every single guest has a perfect experience. Toast Guest Feedback is a way that we can make sure our guests are leaving happy and heard."

Ryan Egozi
SuViche Hospitality Group

Why Toast

The Point of Sale Platform Powering the Most Successful Restaurants

Easy-to-use software that can scale with your business
Tableside ordering and payments, with digital receipts, to grow your customer list

Hardwired terminals and offline mode so nothing slows you down
Payment processing to power your restaurant with insights

Cloud-based reports accessible in real-time
Beautifully designed hardware that withstands rigors of the restaurant environment

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Hungry for more? We’ve got you covered.

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The New Steps of Service ROI Calculator

The New Steps of Service, powered by Toast Order & Pay™, is a new service model shaking up restaurants across the country. Use this calculator to learn how it can benefit your restaurant and impact your bottom line.

Resource

Reimagine Digital Hospitality [Webinar Recording]

Watch this panel discussion presented by Toast, in partnership with Raydiant and Incentivio, to learn how restaurateurs are building loyalty, bringing in more online orders, and turning casual guests into happy regulars.