Toast Announces 2026 - 2027 International Customer Advisory Board to Lead Hospitality Innovation

LONDON, UK — Toast (NYSE: TOST), the digital technology platform built for restaurant and retail businesses, announced for the first time its International Customer Advisory Board (CAB) for 2026 - 2027. This class brings together a diverse group of 16 restaurant leaders from the UK and Ireland to serve as a strategic compass for Toast’s innovation, ensuring our solutions remain grounded in the real-world needs of operators abroad.

The Customer Advisory Board (CAB) serves as a critical strategic partner, providing pressure-tested expertise to guide our most ambitious innovations and to grow our expanding international presence. With the CAB’s spectrum of industry leaders, Toast creates a collaborative community of operators working to solve hospitality challenges  — ranging from harnessing AI tools like Toast IQ to addressing shifts in guest dining habits.  The partnership ensures that our R&D investments address the operational challenges and priorities shared by CAB members. We can move faster to deliver solutions to help customers succeed. 

“As Toast scales across the U.K., Ireland, Canada, and Australia, feedback and new ideas from our customers abroad have been critical in our success and ability to support restaurants and retailers globally,” said Mike Miller, Chief Operating Officer of International and Chief Product Officer at Toast. “From brands expanding their footprint internationally to local leaders in their own community, the International Customer Advisory Board helps Toast build technology for operators no matter where they are located.” 

For board members, the CAB offers a direct line of influence over the technology powering their businesses. Recent meetings focused on consolidating fragmented tech stacks into a single platform, testing AI advancement through Toast IQ, and using data to navigate a demanding cost environment.

"To deliver unique and memorable experiences, we need the best tools,” said Cillian Fox, Group Operations Manager at Inception Group.  “Toast is the front runner in innovation, and their single-platform approach consolidates our data right where our front line teams need it, saving time so they can focus on our guests. Being on the CAB proves Toast doesn't just listen; they let us lead the agenda on the future of hospitality technology. I’ve never seen an organisation put decision-making so heavily into the hands of its customers.”

The 2026 -2027 CAB will continue to meet, participating in "Test Kitchen" sessions and virtual product bars to provide early feedback for upcoming releases. For more information on our Customer Advisory Board and to meet the members, visit pos.toasttab.com/customer-advisory-board.

 2026-2027 International Customer Advisory Board Members

• Amir Shahin, Digital Transformation Manager - Noble Group, London, United Kingdom

• Cillian Fox, Group Operations Manager - Inception Group, London, United Kingdom

• Ed Brunet, Co-Founder - Le Bab, London, United Kingdom

• Emma Willis, Owner - Exhibit / Mama Dough, London, United Kingdom

• Felix Campbell, Operations Manager - Bewley’s, Dublin, Ireland

• Gabriel Cazan, Group Systems Manager - Caravan, London, United Kingdom

• John Chantarasak, Chef-patron and Co-founder - AngloThai, London, United Kingdom

• Jon Spiteri, Restaurateur & Investor, London, United Kingdom

• Katherine Hanel-Thomson, GM - AngloThai, London, United Kingdom

• Marianne Pilloux, Head of Operations - Urban Leisure Group, London, United Kingdom

• Maya Geschwind, Director of Brand Success - Miznon (TSC Hospitality), London, United Kingdom

• Molly Spiteri, Business Development, Koya, London  

• Ratnesh Bagdai, Founder - Brindisa, London, United Kingdom

• Richie Barrett, Co-Owner - Kicky’s, Dublin, Ireland

• Robert Ely, Co-Founder - Toast Coffee, Braintree, Essex, United Kingdom

• Rory Foster, Sr Ops Manager - Market Place, Birmingham, United Kingdom

• Tracey McRorie, Commercial Director - Castle Leisure Group, Stirling, Scotland