Environment, Social & Governance at Toast
Our purpose at Toast is to enrich the food experience for all. We bake sustainability, social impact, and equity into our business strategy, operations, and products. The ultimate goal? To help our employees, our industry, our communities, and our environment to thrive.
ESG priorities
Integrating ESG into our strategy helps us deliver on our mission to help the restaurant community thrive. It also enhances our efforts to serve core stakeholders including restaurants, communities, nature, and our Toasters. We prioritize and report on the five focus areas below.
2024 highlights
$56.6M+
in retail value of food waste logged using Toast Food Waste Reduction (FWR) feature in 2024.
$44M+
in Toast stock contributions to the Toast.org Impact Fund since 2021.1
Net-zero
Third consecutive year achieving net-zero emissions from electricity across our workspaces.
~24%
of our job openings were filled internally in 2024.
Restaurant enablement
Toast is used by over 140,000 restaurant locations.
Helping restaurants manage and reduce food waste
Our Food Waste Reduction (FWR) product feature, available to all Toast customers at no additional cost, is designed to help restaurants measure and manage food waste in their operation.
Making community support easier
We provide tools to help restaurants raise funds to support their communities and deepen their guest engagement via Toast Fundraising tools integrated into the POS.
Preventing single-use item waste in to-go orders
With the Takeout and Delivery Packaging Preferences feature, restaurants can customize which items (utensils, condiments) are automatically included in orders to help reduce waste.
Reducing packaging waste
Toast’s integration with DeliverZero helps reduce waste from single-use packaging through a returnable, reusable container system for takeout and delivery.
~12M
Restaurant food waste items logged using the Toast Food Waste Reduction (FWR) feature in 2024.
~$3.4M
in charitable giving contributed by restaurant guests through the Toast fundraising feature in 2024.
3.9M+
single-use packaging items opted out of, through the Toast Packaging Preferences feature.
Community engagement and social impact
Through our philanthropic and community-focused social impact initiatives, we strive to enrich the food experience for all while supporting a healthier, more sustainable, and equitable world.
Toast.org philanthropy and people
Toast.org, our social impact arm, embodies our mission of enriching the food experience for all. Through grants, employee giving, and volunteering, we address global issues such as food insecurity and food waste.
Toast for nonprofit restaurants
Toast.org offers discounts on hardware and software to nonprofit restaurants, enabling them to advance their impact-driven missions and continue to scale and grow using Toast tools at lower costs.
Our Pledge 1%
As part of Toast’s Pledge 1% equity commitment, we contribute stock toward our Toast.org Impact Fund. Since 2021, Toast has donated over $44M in total fair market value of stock to the Toast.org Impact Fund.1.Our Pledge 1%
Our partnerships in action
60%
of Toasters participated in our employee matching gifts and donation rewards programs in 2024.
$3.4M
total charitable cash contributions from Toast, Toast.org Impact Fund, and Toasters in 2024.
200+
Toast.org-organized volunteer events in 2024.
Environmental sustainability
A healthy environment is a vital ingredient for a resilient food industry. We prioritize environmental sustainability across our business, and develop products and solutions to help our customers do the same.
Tracking our greenhouse gas emissions
We have completed and disclosed our full Scope 1, 2, and 3 greenhouse gas emissions since 2021, and have received external assurance for our Scope 1 and 2 emissions inventory since 2022.
Responsibly recycling hardware
We engage third-party recyclers with zero-waste commitments to responsibly recycle Toast hardware. Please see our Hardware Recycling page for details.
100%
renewable electricity commitment for our workplaces.
5
of our office buildings are certified to a LEED or Energy Star green building standard as of year-end 2024.
10%+
reduction in emissions intensity (emissions generated for every dollar the company earns) between 2023 and 2024.
Creating a workplace where everyone can thrive
Toasters are at the heart of our success, so we work to attract, retain, and advance top talent. We support the growth, wellness, and career aspirations of Toasters so they can thrive in and out of the workplace.
Working at Toast
We strive to ensure all Toasters feel supported and respected at work, and empowered to reach their full potential. Our Toast Values guide how we work and are reinforced through equitable policies, programs, and processes.
Making diversity, equity & inclusion a core focus
We prioritize DEI at Toast through inclusive hiring, learning experiences, and equitable opportunities for our employees to help them thrive and shape the future of our industry. See our DEI page for more.
Ethics and integrity
Toast’s Code of Business Conduct & Ethics defines minimum expectations for ethical conduct at Toast, and is supplemented by our Prohibiting Harassment & Discrimination Policy , Community Philosophy and other policies.
Privacy and security
We are committed to implementing security controls and data privacy standards to responsibly manage stakeholder information. Our Privacy Statement outlines how Toast manages the majority of the personal information we collect.
15
Toast’s fifteen employee-driven resource groups and clubs empower Toasters to build community, connect a diverse array of backgrounds and experiences to the business, and support the personal and professional development of members.
~50%
of leadership roles were held by women in in 2024, up from 45% in 2024.
87%
of Toasters report being happy at Toast in 2024.2
Read the full report
We report on our ESG commitments, initiatives, and progress annually via our annual ESG report. Our disclosures are based on internationally recognized sustainability reporting standards and frameworks and are aligned to the interests of our stakeholders.
Learn more about ESG at Toast
We post additional ESG resources that underpin our sustainability commitments in action, such as key policies and supplementary disclosures, on our ESG Investor Relations webpage.
1. Value estimated based on the fair market value of the stock on the date of contribution.
2. Based on a Q4 2024 survey answered by 83% of Toast employees.