How Nan Xiang Soup Dumplings Uses Toast IQ to Unlock Insights That Drive More Sales

Nan Xiang Soup Dumplings in Pittsburgh brings authentic Shanghai dim sum and soup dumplings (xiaolongbao) to the city – with a wide variety on the menu and a peak-hour rush that puts real pressure on the kitchen and front of house alike.

Managing this volume smoothly requires a platform that can help Nan Xiang stay ahead and speak their language, which led them to Toast in May 2026.

Bringing scattered systems onto one platform

Before Toast, Nan Xiang’s Pittsburgh location was navigating a few key challenges:

• POS, payroll, tipping, and online ordering were run through disparate systems.

• Management lacked real-time visibility into business data and performance, which was cumbersome to consolidate.

• Incremental time was spent translating system information across languages – specifically English and Mandarin – for staff members to use effectively.

Toast's appeal was consolidation. "Toast offers a complete restaurant management platform that integrates POS, Payroll, Tip Management, Online Ordering, and other functions together, helping us manage restaurant operations more efficiently without needing multiple different software systems," says store manager, Jialin Chen.

In an environment where high-volume windows demand fast and reliable order processing, Jialin and her staff needed a system that was equally easy to implement without interruption. “The overall rollout process was very smooth, and our staff picked it up relatively easily,” she says.

Turning menu insights into action with Toast IQ

Consolidating to a single system provided Jialin new opportunities to better access and act on data – and even more so as she became familiar with Toast IQ.

She was initially drawn to Toast IQ for its ability to quickly summarize data and trends, which are already being used to identify and optimize menu item performance. 

“Toast IQ helped us discover that certain menu items had lower sales. With the help of this analysis, we strengthened staff recommendations for those items. Afterward, sales performance for those dishes improved*,” Jialin shares.

She also reports overall faster access to reporting. By her account, work that used to take hours to compile can now be done within minutes.

Speaking the same language

For Jialin, one of Toast IQ's most valuable features goes beyond the numbers themselves – it's the language they're delivered in.

The same language support extends to the rest of the team:

• Makes it easier for staff to understand the system's content and functions

• Reduces communication barriers during training

• Helps new employees adapt to the job more quickly

In moments where extra help is needed, Jialin shares that Toast’s support team is responsive and thorough.

“Whether it's system setup or operations-related questions, Toast Support patiently assists us in getting back to normal operations as quickly as possible,” she says.

Not just a POS, but a partner

Nan Xiang Pittsburgh is only at the start of their Toast journey, and so far have seen promising results:

• An increase in sales for under-performing menu items identified by Toast IQ.

• Ability to access key operational information and insights in minutes instead of hours with Toast IQ.

• Reduced employee time spent switching between systems or translating text, improving operational efficiency.

FAQs

What Toast products does Nan Xiang Soup Dumplings use? Nan Xiang, a Shanghai dim sum restaurant in Pittsburgh, uses Toast POS, Toast Payroll, Toast Tips Management, Toast Online Ordering, and Toast IQ.

How does Toast IQ support multilingual restaurant teams? Toast IQ can deliver analytics and insights in a manager's preferred language, reducing the time spent translating data and helping the wider team understand the system more easily during training.

Can Toast IQ help with menu optimization? Yes. Nan Xiang used Toast IQ's sales analysis to identify menu items with lower sales, then acted on that insight with targeted staff recommendations, which the restaurant reports improved sales performance for those dishes.

How is Toast's customer support for multi-location or specialty restaurants? Nan Xiang describes Toast support as responsive and professional, helping resolve both system setup and operational questions quickly.