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Stories about real restaurant people tackling the biggest challenges our industry is facing today.

Featured Stories

Retention

Erin Wade on Creating a Safe, Inclusive Work Environment

Making the best mac and cheese in the world isn’t enough for Erin Wade. She also wants to create a world-class workplace that’s safe and enjoyable for all.

Training

Danny Meyer’s Restaurants are Built on Emotional Skills

Danny Meyer looks for a high “hospitality quotient” in any restaurant staff he hires, above technical skills or experience.

Video Stories

Hiring

Irene Li Says to Keep Your Staff, Teach Your Staff

Irene Li wants restaurant work to be a viable option for anyone who loves food. Here’s how she’s making it happen in her restaurant.

Retention

Leslie Ann Ciccone Teaches Her Staff Kindness

“Reward people for doing the right thing and continue to train them to model great behavior. And after a while, people will want to work for you.”

Hiring

Ryan Egozi Says Hire for Moral Fortitude, Train Later

If you take the time to hire (and train) people whose values align with yours, you won’t be replacing them any time soon.

Popular Stories

Retention

Ciro Fodera Breaks Down the Front- and Back-of-House Divide

The workplace culture at Capo is one of collaboration, communication, and, above all, respect.

Training

Logan Hostettler Trains His Team for Community

Treat people the way you want to be treated, says owner Logan Hostettler of his approach to managing staff.

Hiring

When It Comes to Hiring, Steven Darwin Goes With His Gut

The secret to hiring at Darwin’s Ltd.? Go with your gut, and hire for personality over skill. Co-founder Steven Darwin shares their story.

All Articles

Latest

Hiring

How to Conduct an Interview for a Restaurant Management Role

Hiring a great manager can change the entire dynamic of your restaurant. Here are 11 great questions to ask during a restaurant manager interview.

Hiring

How to Write a Server Job Description

Because we all know servers do more than taking and running orders.

Training

Get Your Staff to Help You Create Service Standards

Everyone should have a voice in building workplace practices. Here’s how to enlist your staff’s help in developing restaurant service standards.

Training

How to Keep Your Cool with a Rude Customer

Don’t let a rude customer get the best of you. Here are six tips from restaurant workers to help you handle that difficult customer in the dining room.

Training

How to Make the Health Inspector Happy

Is your restaurant up to code? Learn how to train your team to avoid these common health code violations.
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