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Gain insight into what guests love and how you can improve

Improve operations, coach staff, and resolve negative experiences with guest feedback.

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Designed to capture guest experiences instantly

Instant feedback

Collect guest feedback in real-time.

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Performance metrics

Measure staff performance.

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Delight your guests

Ensure every guest leaves happy.

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Collect feedback on dining experiences

  • Immediate feedback

    Thumbs up/down feature prompts easy rating.

  • Seamless integration

    Use on Toast Go®, Toast Online Ordering or Toast Kiosk.

  • Build customer relationships

    Opt-in guest info capture for manager follow up.

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Coach staff on providing best-in-class experiences

  • Analyze performance trends

    Reward top servers providing stellar service.

  • Give constructive feedback

    Use comments as an opportunity to train underperforming staff.

  • Feedback detail

    Uncover what influenced guest reviews, from level of service to atmosphere.

Make negative experiences right to keep your guests coming back

  • Detailed feedback report

    Identify trends in feedback to improve hospitality.

  • Prompt resolution

    Immediately resolve negative experiences in person or via email.

  • Guest promotions

    Turn happy guest into regulars by including them in promotional campaigns.

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Consider these products alongside Guest Feedback to power your restaurant's success

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See how easy it is to uncover your guest experiences

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