Toast US Limited Hardware Warranty Information

This section contains the hardware warranty information specific to US Merchants.

You may return a Toast, Inc. (“Toast”, “we”, “us” or “our”) hardware product that you purchased in the United States directly from Toast (a “Toast Product”) within ninety (90) days of the shipment date if it is in its original condition, and accompanied by all original packaging, documentation, and accessories. If we determine these requirements are met, we will credit your account for the purchase price and cover the cost of return shipping. You will remain responsible for the Toast Product until it is received by Toast. Once the Toast Product is received by Toast, we will keep the Toast Product. This Return Policy does not apply if you purchased a Toast Product using our Pay-as-you-Go or Easy Pay plans. If you purchased a Toast Product through other retailers, you will be subject to their respective return and refund policies. If you purchased Toast Products using our third-party finance partner, any refunds will be provided to the third-party finance partner directly.

If you are a live customer, please contact our Customer Care at 617-682-0225 to request a return label. If you are not yet live with Toast, please contact your Onboarding Consultant.

Toast, Inc. warrants that the Toast Products will conform to our published user documentation, and will not have substantial defects in materials and workmanship, for 12 months from the date of shipment for all handheld devices, and 24 months from the date of shipment (the “Warranty Period”) for all other Toast Products. If you discover a defect in a Toast Product during the Warranty Period and notify one of our Customer Care representatives, we will, at our option, either employ commercially reasonable efforts to repair, correct or provide a workaround for the defect by telephone support, or ship either a new or refurbished replacement with the same form and function as the Toast Product at no additional charge to you, or credit your purchase. Any replacement hardware will be warranted for the remaining duration of the original Warranty Period, or 30 days, whichever is longer. This Limited Warranty does not apply if we determine in our sole discretion that the defect has been caused by abuse, negligence, accident, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation (not completed by a Toast representative), acts of God, such as hurricanes or floods, or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorized by Toast. We will make reasonable efforts to provide you with a remedy within a reasonable time of your proper filing of a warranty claim.

This Limited Warranty applies only to Toast Products which you purchase directly from Toast. This Limited Warranty does not guarantee your uninterrupted use of a Toast Product, and it will not apply where a defect resulted from accident, abuse, misapplication, abnormal usage, including usage of a Toast Product outside of our specifications. To return a Toast Product under the Limited Warranty, you must request a Return Material Authorization from a Customer Care representative according to the policy below. We may refuse returns attempted more than thirty (30) days after an RMA number is issued.

All returns under the Limited Warranty must be accompanied by an RMA number issued by our Customer Care team. Any products returned without the RMA number may be rejected. Each Toast Product will have its own associated RMA number and must be sent in its own individual shipment.

If a Toast Customer Care representative has issued you an RMA number, we will make reasonable efforts to ship an advance replacement product to you by next day air saver service by the next business day. Customer must return the Toast Product within 30 days of the date of shipment of the advance replacement (the “Return Period”) using the return label provided by us and in proper packaging for safe transportation. If we receive the Toast Product after the Return Period or the shipment is incomplete, we will charge you the price of the advance replacement part, plus shipping costs. You will be responsible for any damage that occurs to the Toast Product during the shipping process.

If we find that any returned Toast Product was neglected, abused or otherwise tampered with, it will not be considered for repair or return and charges may apply. Any Toast Product not covered by this Limited Warranty will be repaired or replaced at our then-current standard rates. We, in our sole discretion, may repair the Toast Product, replace it with either a new or refurbished product with the same form and function as the Toast Product at no additional charge to you, or credit your purchase, as determined by Toast. EXCEPT AS PROVIDED FOR HEREIN, AND IN THE MERCHANT AGREEMENT, WEMAKE NO OTHER WARRANTIES EXPRESS, IMPLIED OR STATUTORY IN CONNECTION WITH THE TOAST PRODUCTS OR SERVICES. ALL OTHER WARRANTIES AS TO QUALITY, CONDITION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED. THIS SECTION REPRESENTS OUR SOLE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY AND ALL CLAIMS FOR BREACH OF THIS WARRANTY.

How To Contact Toast Customer CareTo report an issue with a Toast Product or to request an RMA number, please contact our Customer Care at 617-682-0225 or submit a ticket on central.toasttab.com.

Once the Warranty Period expires, we will continue to support the application software on your Toast Product according to the Product Lifetime Policy.

This section contains the hardware warranty information specific to Australia Merchants.

Merchant acknowledges and agrees that these terms apply to the hardware product(s) purchased by Merchant (“You”, “Your”) directly from Toast Australia Pty Ltd under an Order (“Toast” “we”, “us” or “our”) in Australia (“Toast Product”). Your use of the Toast Products is governed by the terms of the merchant agreement between You and Toast and related agreements and terms set forth therein (“Merchant Agreement”). You may not purchase Toast Products for resale. Capitalized terms not defined herein shall have the meanings set forth in the Merchant Agreement.

You may return a Toast Product within ninety (90) days of the shipment date if it is in its original condition, and accompanied by all original packaging, documentation, and accessories. If these requirements are met, we will credit your account for the purchase price and cover the cost of return shipping. You will remain responsible for the Toast Product until it is received by Toast. Once the Toast Product is received by Toast, we will keep the Toast Product. This Return Policy does not apply if you purchased from Toast a Toast Product using one of our installment plans (Pay-as-you-Go or Easy Pay). If you purchased a Toast Product through other retailers, you will be subject to their respective return and refund policies. If you purchased Toast Products using our third-party finance partner, any refunds will be provided to the third-party finance partner directly.

If you are a live customer, please contact our Customer Care at +61 8 7947 8066 to request a return label. If you are not yet live with Toast, please contact your Onboarding Consultant.

Toast warrants that the Toast Products will conform to our published user documentation, and will not have substantial defects in materials and workmanship, for 12 months from the date of shipment for all handheld devices, and 24 months from the date of shipment for all other Toast Products, (the “Warranty Period”). If you discover a defect in a Toast Product during the Warranty Period and notify one of our Customer Care representatives (you can use the contact details below), we will, at our option, either employ commercially reasonable efforts to repair, correct or provide a workaround for the defect by telephone support, ship either a new or refurbished replacement with the same form and function as the Toast Product at no additional charge to you, or credit your purchase. Any replacement hardware will be warranted for the remaining duration of the original Warranty Period, or 30 days, whichever is longer. This Limited Warranty does not apply if the defect has been caused by abuse, negligence, accident, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation (not completed by a Toast representative), acts of God, such as hurricanes or floods, or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorized by Toast. We will make reasonable efforts to provide you with a remedy within a reasonable time of your proper filing of a warranty claim.

This Limited Warranty applies only to Toast Products which you purchase directly from Toast. This Limited Warranty does not guarantee your uninterrupted use of a Toast Product, and it will not apply where a defect resulted from accident, abuse, negligence, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation (not completed by a Toast representative), acts of God, such as hurricanes or floods, or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorized by Toast. To return a Toast Product under the Limited Warranty, you must request a Return Material Authorization (“RMA”) from a Customer Care representative according to the procedure set out below and return the Toast Product to us in accordance with the “Return Period” referred to in the section below.

All returns under the Limited Warranty must be accompanied by an RMA number issued by our Customer Care team. Any products returned without the RMA number may be rejected. Each Toast Product will have its own associated RMA number and must be sent in its own individual shipment.

If a Toast Customer Care representative has issued you an RMA number, where applicable, we will make reasonable efforts to dispatch an advance replacement product to you in 5-7 business days. You must return the Toast Product within 30 days of the date of shipment of the advance replacement (the “Return Period”) using the return label provided by us and in proper packaging for safe transportation. This may be a new or refurbished replacement. If we receive the Toast Product after the Return Period or the shipment is incomplete, we will charge you the price of the advance replacement part, plus shipping costs. You will be responsible for any damage that occurs to the returned Toast Product during the shipping process, so please make sure it is properly packaged.

If we find that any returned Toast Product was neglected, abused or otherwise tampered with, it will not be considered for repair or return and charges may apply. These charges include the price of the advance replacement part, plus shipping costs for the replacement part and the returned Toast Product if you used the return label provided by us.

EXCEPT AS PROVIDED FOR HEREIN AND IN THE MERCHANT AGREEMENT, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (INCLUDING AS PROVIDED UNDER AUSTRALIAN CONSUMER LAW PER BELOW), WE MAKE NO OTHER WARRANTIES EXPRESS, IMPLIED OR STATUTORY IN CONNECTION WITH THE TOAST PRODUCTS OR SERVICES. ALL OTHER WARRANTIES AS TO QUALITY, CONDITION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED. THIS SECTION REPRESENTS OUR SOLE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY AND ALL CLAIMS FOR BREACH OF THIS WARRANTY.

The warranty provided above is in addition to your rights under Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Refer to your Merchant Agreement for major failures with the Services. In respect of Toast Product, i.e. goods, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a “major failure” is defined under Australian Consumer Law.

To report an issue with a Toast Product or to request an RMA number, please contact our Customer Care at +61 8 7947 8066 or submit a ticket on central.toasttab.com.

Once the Warranty Period expires, we will continue to support the application software on your Toast Product according to the Product Support Policy set out below.

It provides clear and predictable guidelines for the availability of support throughout the life of a Toast Product (as defined below).

Toast Products are covered in accordance with the Toast Limited Hardware Warranty. Once the Warranty Period expires, Toast will continue to support the application software on your Toast Product for an additional three (3) years with support that may include: automated software, firmware, and security updates pushed directly to your Toast Product. The availability of support may be affected by the technical support provided by the manufacturer of the Toast Product and Toast will not be responsible for any support availability outside of Toast’s control.

This Product Support Policy applies only to the application software on hardware products that are sold by Toast and which you purchased directly from Toast or an authorized Toast reseller (the “Toast SW Products”).

At the end of these three (3) years, you can still continue to use your Toast SW Products and access Toast Customer Care 24/7/365. However, your Toast Product and Toast SW Products may no longer be eligible for new feature enhancements and automatic software, firmware, security, and bug fix updates. At such time, we recommend you upgrade to one of our newer Toast Product offerings in order to ensure you have the best technology for your business.

Contact details. This warranty is provided by Toast Australia Pty Ltd, registered office: C/- MCBURNEY & PARTNERS PTY LTD, LEVEL 10 , 68 PITT STREET , SYDNEY NSW 2000.

This section contains the hardware warranty information specific to Canada Merchants.

Merchant acknowledges and agrees that these terms apply to the hardware product(s) purchased by Merchant (“You”, “Your”) directly from Toast Canada, Inc under an Order (“Toast” “we”, “us” or “our”) in Canada (“Toast Product”). Your use of the Toast Products is governed by the terms of the merchant agreement between You and Toast and related agreements and terms set forth therein (“Merchant Agreement”). You may not purchase Toast Products for resale. Capitalized terms not defined herein shall have the meanings set forth in the Merchant Agreement. 

You may return a Toast Product within ninety (90) days of the shipment date if it is in its original condition, and accompanied by all original packaging, documentation, and accessories. If we determine these requirements are met, we will credit your account for the purchase price and cover the cost of return shipping. You will remain responsible for the Toast Product until it is received by Toast. Once the Toast Product is received by Toast, we will keep the Toast Product. This Return Policy does not apply if you purchased from Toast a Toast Product using one of our installment plans, irrespective of the marketing designation assigned to such arrangement in your jurisdiction (e.g., plans currently branded in the United States as “Pay-as-you-Go” or “Easy Pay”, as well as any other present or future installment plans that may be offered in Canada under a different name). If you purchased a Toast Product through other retailers, you will be subject to their respective return and refund policies. If you purchased Toast Products using our third-party finance partner, any refunds will be provided to the third-party finance partner directly.

If you are a live customer, please contact our Customer Care at (343) 451-6295  to request a return label. If you are not yet live with Toast, please contact your Onboarding Consultant.

Toast warrants that the Toast Products will conform to our published user documentation, and will not have substantial defects in materials and workmanship (except in Quebec, where the warranty is against latent defects), for 12 months from the date of shipment for all handheld devices, and 24 months from the date of shipment (the “Warranty Period”) for all other Toast Products. If you discover a defect in a Toast Product during the Warranty Period and notify one of our Customer Care representatives, we will, at our option, either employ commercially reasonable efforts to repair, correct or provide a workaround for the defect by telephone support, or ship either a new or refurbished replacement with the same form and function as the Toast Product at no additional charge to you, or credit your purchase. Any replacement hardware will be warranted for the remaining duration of the original Warranty Period, or 30 days, whichever is longer. This Limited Warranty does not apply if we determine in our sole discretion that the defect has been caused by abuse, negligence, accident, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation (not completed by a Toast representative), acts of God (except in Quebec, where the exclusion is for force majeure events), such as hurricanes or floods, or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorized by Toast. We will make reasonable efforts to provide you with a remedy within a reasonable time of your proper filing of a warranty claim.

This Limited Warranty applies only to Toast Products which you purchase directly from Toast. This Limited Warranty does not guarantee your uninterrupted use of a Toast Product, and it will not apply where a defect resulted from accident, abuse, misapplication, abnormal usage, including usage of a Toast Product outside of our specifications. To return a Toast Product under the Limited Warranty, you must request a Return Material Authorization (“RMA”) from a Customer Care representative according to the procedure set out below. We may refuse returns attempted more than thirty (30) days after an RMA number is issued.

All returns under the Limited Warranty must be accompanied by an RMA number issued by our Customer Care team. Any products returned without the RMA number may be rejected. Each Toast Product will have its own associated RMA number and must be sent in its own individual shipment.

If a Toast Customer Care representative has issued you an RMA number, we will make reasonable efforts to ship an advance replacement product to you in the next business day via express air saver service. Customer must return the Toast Product within 30 days of the date of shipment of the advance replacement (the “Return Period”) using the return label provided by us and in proper packaging for safe transportation. If we receive the Toast Product after the Return Period or the shipment is incomplete, we will charge you the price of the advance replacement part, plus shipping costs. You will be responsible for any damage that occurs to the Toast Product during the shipping process.

If we find that any returned Toast Product was neglected, abused or otherwise tampered with, it will not be considered for repair or return and charges may apply. Any Toast Product not covered by this Limited Warranty will be repaired or replaced at our then-current standard rates. We, in our sole discretion, may repair the Toast Product, replace it with either a new or refurbished product with the same form and function as the Toast Product at no additional charge to you, or credit your purchase, as determined by Toast. 

EXCEPT AS PROVIDED FOR HEREIN AND IN THE MERCHANT AGREEMENT, AND TO THE MAXIMUM EXTENT PROVIDED BY APPLICABLE LAW, WE MAKE NO OTHER WARRANTIES EXPRESS, IMPLIED OR STATUTORY IN CONNECTION WITH THE TOAST PRODUCTS OR SERVICES. ALL OTHER WARRANTIES AS TO QUALITY, CONDITION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED. THIS SECTION REPRESENTS OUR SOLE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY AND ALL CLAIMS FOR BREACH OF THIS WARRANTY.

How To Contact Toast Customer CareTo report an issue with a Toast Product or to request an RMA number, please contact our Customer Care at (343) 451-6295 or submit a ticket on central.toasttab.com.

Once the Warranty Period expires, we will continue to support the application software on your Toast Product according to the Product Lifetime Policy.

Quebec only: Language. It is the express wish of the parties that these Terms, and any directly or indirectly related documents be drawn up in English. Les parties ont exprimé la volonté expresse que les termes, et tous les documents s’y rattachant directement ou indirectement soient rédigés en anglais.

La présente section contient les informations sur la garantie matérielle applicables aux marchands situés au Canada.

Le marchand reconnaît et accepte que les présentes conditions s’appliquent au(x) produit(s) matériel(s) acheté(s) par le marchand (« Vous », « Votre ») directement auprès de Toast Canada, Inc. dans le cadre d’une commande (« Toast », « Nous » ou « Notre ») au Canada (« Produit Toast »). Votre utilisation des produits Toast est régie par les conditions du Contrat commercial entre vous et Toast et les ententes et conditions connexes qui y sont énoncés (le « Contrat commercial »). Vous ne pouvez pas acheter des produits Toast pour les revendre. Les termes en majuscules qui ne sont pas définis dans le présent document ont la signification qui leur est donnée dans le Contrat commercial. 

Vous pouvez retourner un Produit Toast dans les quatre-vingt-dix (90) jours suivant la date d’expédition s’il est dans son état d’origine et accompagné de l’emballage, de la documentation et des accessoires d’origine. Si nous déterminons que ces conditions sont remplies, nous créditerons votre compte du prix d’achat et prendrons en charge les frais de retour. Vous demeurerez responsable du Produit Toast jusqu’à sa réception par Toast. Une fois le Produit Toast est reçu par Toast, nous conserverons le Produit Toast. Cette politique de retour ne s’applique pas si vous avez acheté de Toast un Produit Toast en utilisant le paiement échelonné, indépendamment de la désignation commerciale attribuée à cet arrangement dans votre juridiction (par exemple, les paiements échelonnés actuellement commercialisés aux États-Unis sous le nom de « Pay-as-you-Go » ou « Easy Pay », ainsi que tout autre type de paiement échelonné actuel ou futur qui pourrait être proposé au Canada sous un nom différent). Si vous avez acheté un Produit Toast par l’intermédiaire d’autres détaillants, vous serez soumis à leurs politiques de retour et de remboursement respectives. Si vous avez acheté des produits Toast par l’intermédiaire de notre partenaire financier tiers, tout remboursement sera effectué directement au partenaire financier tiers.

Si vous êtes un client en ligne, veuillez contacter notre service à la clientèle au (343) 451-6295 pour demander une étiquette de retour. Si vous n’êtes pas encore en service avec Toast, veuillez contacter votre Conseiller en intégration.

Toast garantit que les Produits Toast seront conformes à la documentation utilisateur publiée et qu’ils ne présenteront pas de défauts importants au niveau des matériaux et de la fabrication (sauf au Québec, où la garantie porte sur les vices cachés), pendant 12 mois à compter de la date d’expédition pour tous les appareils portatifs, et 24 mois à compter de la date d’expédition (la « Période de garantie ») pour tous les autres Produits Toast. Si vous découvrez un défaut dans un Produit Toast pendant la période de garantie et que vous en informez l’un de nos représentants du service à la clientèle, nous ferons, à notre discrétion, soit des efforts raisonnables sur le plan commercial pour réparer, corriger ou fournir une solution de contournement du défaut par le biais d’une assistance téléphonique, soit l’envoi d’un produit de remplacement neuf ou remis à neuf ayant la même forme et la même fonction que le Produit Toast, sans frais supplémentaires pour vous, soit un crédit sur votre achat. Tout matériel de remplacement sera garanti pour la durée restante de la période de garantie d’origine ou pour 30 jours, selon la durée la plus longue. Cette garantie limitée ne s’applique pas si nous déterminons, à notre seule discrétion, que le défaut a été causé par un abus, une négligence, un accident, une mauvaise utilisation, une perte, un vol, une usure anormale, un transport inapproprié, une installation (non effectuée par un représentant de Toast), des cas fortuits (sauf au Québec, où l’exclusion concerne les événements de force majeure), tels que des ouragans ou des inondations, ou un entretien (mise à niveau, extension, démontage, réparation ou autre modification) par quiconque n’est pas spécifiquement autorisé par Toast. Nous ferons des efforts raisonnables pour vous fournir une solution dans un délai raisonnable à partir du moment où vous avez déposé une demande de garantie en bonne et due forme.

Cette garantie limitée s’applique uniquement aux Produits Toast que vous achetez directement auprès de Toast. Cette garantie limitée ne garantit pas l’utilisation ininterrompue d’un Produit Toast et ne s’appliquera pas si un défaut résulte d’un accident, d’un abus, d’une mauvaise application, d’une utilisation anormale, y compris l’utilisation d’un Produit Toast ne correspondant pas à nos spécifications. Pour retourner un Produit Toast dans le cadre de la garantie limitée, vous devez demander une autorisation de retour de matériel (« ARM ») à un représentant du service à la clientèle, conformément à la procédure décrite ci-dessous. Nous pouvons refuser les retours tentés plus de trente (30) jours après l’émission d’un numéro ARM.

Tous les retours au titre de la garantie limitée doivent être accompagnés d’un numéro d’autorisation de retour émis par notre équipe du service à la clientèle. Tout produit retourné sans le numéro ARM peut être refusé. Chaque Produit Toast aura son propre numéro ARM et devra être envoyé dans son propre colis.

Si un représentant du service à la clientèle de Toast vous a attribué un numéro ARM, nous ferons des efforts raisonnables pour vous envoyer un produit de remplacement anticipé le jour ouvrable suivant, par le biais d’un service aérien express. Le client doit retourner le Produit Toast dans les 30 jours suivant la date d’expédition du remplacement anticipé (la « Période de retour ») en utilisant l’étiquette de retour fournie par nous et dans un emballage approprié pour un transport en toute sécurité. Si nous recevons le Produit Toast après la période de retour ou si l’envoi est incomplet, nous vous facturerons le prix de la pièce de rechange anticipée, plus les frais d’expédition. Vous serez responsable de tout endommagement du Produit Toast au cours du processus d’expédition.

Si nous constatons qu’un Produit Toast retourné a été négligé, abusé ou altéré de quelque manière que ce soit, il ne sera pas accepté en réparation ou en retour et des frais pourront être appliqués. Tout Produit Toast non couvert par la présente garantie limitée sera réparé ou remplacé à nos tarifs standard en vigueur. Nous pouvons, à notre seule discrétion, réparer le Produit Toast, le remplacer par un produit neuf ou remis à neuf ayant la même forme et la même fonction que le Produit Toast, sans frais supplémentaires pour vous, ou créditer votre achat, tel que déterminé par Toast. 

SAUF SI CELA EST PRÉVU DANS LES PRÉSENTES ET DANS LE CONTRAT COMMERCIAL, ET DANS LA MESURE MAXIMALE PRÉVUE PAR LA LOI APPLICABLE, NOUS NE DONNONS AUCUNE AUTRE GARANTIE EXPRESSE, IMPLICITE OU LÉGALE EN CE QUI CONCERNE LES PRODUITS OU LES SERVICES TOAST. TOUTES LES AUTRES GARANTIES RELATIVES À LA QUALITÉ, À L’ÉTAT, A LA QUALITÉ MARCHANDE, À L’ADÉQUATION À UN USAGE PARTICULIER OU À LA NON VIOLATION SONT EXPRESSÉMENT EXCLUES. CET ARTICLE REPRÉSENTE NOTRE SEULE RESPONSABILITÉ, ET VOTRE SEUL ET UNIQUE RECOURS, POUR TOUTE RÉCLAMATION POUR VIOLATION DE CETTE GARANTIE.

Comment contacter le service à la clientèle de Toast pour signaler un problème avec un Produit Toast ou pour demander un numéro ARM, veuillez contacter notre service à la clientèle au (343) 451-6295 ou soumettre un ticket sur central.toasttab.com.

Une fois la période de garantie expirée, nous continuerons à prendre en charge le logiciel d’application sur votre produit Toast conformément à la Politique de durée de vie du produit.

This section contains the hardware warranty information specific to Ireland Merchants

Merchant acknowledges and agrees that these terms apply to the hardware product(s) purchased by Merchant (“You”, “Your”) directly from Toasttab Ireland Limited (“Toast” “we”, “us” or “our”) under an Order in Ireland (“Toast Product”). Your use of the Toast Products is governed by the terms of the merchant agreement between You and Toast and related agreements and terms set forth therein (“Merchant Agreement”). You may not purchase Toast Products for resale. Capitalized terms not defined herein shall have the meanings set forth in the Merchant Agreement. 

You may return a Toast Product within ninety (90) days of the shipment date if it is in its original condition, and accompanied by all original packaging, documentation, and accessories. If we determine these requirements are met, we will credit your account for the purchase price and cover the cost of return shipping. You will remain responsible for the Toast Product until it is received by Toast. Once the Toast Product is received by Toast, we will keep the Toast Product. This Return Policy does not apply if you purchased a Toast Product using one of our installment plans, irrespective of the marketing designation assigned to such arrangement in your jurisdictions ( currently branded in the United States as  “Pay-as-you-Go” or “Easy Pay”, as well as any other present or future installment plans that may be offered in Ireland under a different name). If you purchased a Toast hardware product through other retailers, you will be subject to their respective return and refund policies. If you purchased Toast Products using our third-party finance partner, any refunds will be provided to the third-party finance partner directly.

If you are a live customer, please contact our Customer Care at +353 1 913 1083 to request a return label. If you are not yet live with Toast, please contact your Onboarding Consultant.

Toast warrants that the Toast Products will conform to our published user documentation, and will not have substantial defects in materials and workmanship, for 12 months from the date of shipment for all handheld devices, and 24 months from the date of shipment (the “Warranty Period”) for all other Toast Products. If you discover a defect in a Toast Product during the Warranty Period and notify one of our Customer Care representatives, we will, at our option, either employ commercially reasonable efforts to repair, correct or provide a workaround for the defect by telephone support, or ship either a new or refurbished replacement with the same form and function as the Toast Product at no additional charge to you, or credit your purchase. Any replacement hardware will be warranted for the remaining duration of the original Warranty Period, or 30 days, whichever is longer. This Limited Warranty does not apply if we determine in our sole discretion that the defect has been caused by abuse, negligence, accident, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation (not completed by a Toast representative), acts of God, such as hurricanes or floods, or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorized by Toast. We will make reasonable efforts to provide you with a remedy within a reasonable time of your proper filing of a warranty claim.

This Limited Warranty applies only to Toast Products which you purchase directly from Toast. This Limited Warranty does not guarantee your uninterrupted use of a Toast Product, and it will not apply where a defect resulted from accident, abuse, misapplication, abnormal usage, including usage of a Toast Product outside of our specifications. To return a Toast Product under the Limited Warranty, you must request a Return Material Authorization (RMA) from a Customer Care representative according to the policy below. We may refuse returns attempted more than thirty (30) days after an RMA number is issued.

All returns under the Limited Warranty must be accompanied by an RMA number issued by our Customer Care team. Any products returned without the RMA number may be rejected. Each Toast Product will have its own associated RMA number and must be sent in its own individual shipment.

If a Toast Customer Care representative has issued you an RMA number, we will make reasonable efforts to ship an advanced replacement product to you by next day air saver via expedited service by the next business day. Customer must return the Toast Product within 30 days of the date of shipment of the advance replacement (the “Return Period”) using the return label provided by us and in proper packaging for safe transportation. If we receive the Toast Product after the Return Period or the shipment is incomplete, we will charge you the price of the advance replacement part, plus shipping costs. You will be responsible for any damage that occurs to the Toast Product during the shipping process.

If we find that any returned Toast Product was neglected, abused or otherwise tampered with, it will not be considered for repair or return and charges may apply. Any Toast Product not covered by this Limited Warranty will be repaired or replaced at our then-current standard rates. We, in our sole discretion, may repair the Toast Product, replace it with either a new or refurbished product with the same form and function as the Toast Product at no additional charge to you, or credit your purchase, as determined by Toast. 

EXCEPT AS PROVIDED FOR HEREIN, AND IN THE MERCHANT AGREEMENT, WE MAKE NO OTHER WARRANTIES EXPRESS OR IMPLIED AND WE DISCLAIM ALL STATUTORY WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW IN CONNECTION WITH THE TOAST PRODUCTS OR SERVICES. ALL OTHER WARRANTIES AS TO QUALITY, CONDITION, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED. THIS SECTION REPRESENTS OUR SOLE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY AND ALL CLAIMS FOR BREACH OF THIS WARRANTY.

How To Contact Toast Customer Care: To report an issue with a Toast Product or to request an RMA number, please contact our Customer Care at +353 1 913 1083  or submit a ticket on central.toasttab.com.

Once the Warranty Period expires, we will continue to support the application software on your Toast Product according to the Product Lifetime Policy.

This section contains the hardware warranty information specific to UK Merchants.

Merchant acknowledges and agrees that these terms apply to the hardware product(s) purchased by Merchant (“You”, “Your”) directly from Toasttab UK Limited (“Toast” “we”, “us” or “our”) under an Order in the UK (“Toast Product”). Your use of the Toast Products is governed by the terms of the merchant agreement between You and Toast and related agreements and terms set forth therein (“Merchant Agreement”). You may not purchase Toast Products for resale. Capitalized terms not defined herein shall have the meanings set forth in the Merchant Agreement. 

You may return a Toast Product within ninety (90) days of the shipment date if it is in its original condition, and accompanied by all original packaging, documentation, and accessories. If we determine these requirements are met, we will credit your account for the purchase price and cover the cost of reasonable return shipping. You will remain responsible for the Toast Product until it is received by Toast. Once the Toast Product is received by Toast, we will keep the Toast Product. This Return Policy does not apply if you purchased a Toast Product using one of our installment plans, irrespective of the marketing designation assigned to such arrangement in your jurisdictions (currently branded in the United States as  “Pay-as-you-Go” or “Easy Pay”, as well as any other present or future installment plans that may be offered in the United Kingdom under a different name). If you purchased a Toast hardware product through other retailers, you will be subject to their respective return and refund policies. If you purchased Toast Products using our third-party finance partner, any refunds will be provided to the third-party finance partner directly.

If you are a live customer, please contact our Customer Care at  +44 204 571 3302  to request a return label. If you are not yet live with Toast, please contact your Onboarding Consultant.

Toast warrants that the Toast Products will conform to our published user documentation, and will not have substantial defects in materials and workmanship, for 12 months from the date of shipment for all handheld devices, and 24 months from the date of shipment for all other Toast Products (the “Warranty Period”). If you discover a defect in a Toast Product during the Warranty Period and notify one of our Customer Care representatives within a reasonable period after discovering the defect in accordance with the procedure below, we will, at our option, either employ commercially reasonable efforts to repair, correct or provide a workaround for the defect by telephone support, or ship either a new or refurbished replacement with the same form and function as the Toast Product at no additional charge to you, or credit your purchase. Any replacement hardware will be warranted for the remaining duration of the original Warranty Period, or 30 days, whichever is longer. This Limited Warranty does not apply if we determine in our sole discretion that the defect has been caused by abuse, negligence, accident, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation (not completed by a Toast representative), acts of God, such as hurricanes or floods, or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorized by Toast. We will make reasonable efforts to provide you with a remedy within a reasonable time of your proper filing of a warranty claim.

This Limited Warranty applies only to Toast Products which you purchase directly from Toast. This Limited Warranty does not guarantee your uninterrupted use of a Toast Product, and it will not apply where a defect resulted from accident, abuse, misapplication, abnormal usage, including usage of a Toast Product outside of our specifications. To return a Toast Product under the Limited Warranty, you must request a Return Material Authorization (RMA) from a Customer Care representative according to the policy below. We may refuse returns attempted more than thirty (30) days after an RMA number is issued.

All returns under the Limited Warranty must be accompanied by an RMA number issued by our Customer Care team. Any products returned without the RMA number may be rejected. Each Toast Product will have its own associated RMA number and must be sent in its own individual shipment.

If a Toast Customer Care representative has issued you an RMA number, we will make reasonable efforts to ship an advanced replacement product to you via expedited service by the next business day. Customer must return the Toast Product within 30 days of the date of shipment of the advance replacement (the “Return Period”) using the return label provided by us and in proper packaging for safe transportation. If we receive the Toast Product after the Return Period or the shipment is incomplete, we will charge you the price of the advance replacement part, plus shipping costs. You will be responsible for any damage that occurs to the Toast Product during the shipping process.

If we find that any returned Toast Product was neglected, abused or otherwise tampered with, it will not be considered for repair or return and charges may apply. Any Toast Product not covered by this Limited Warranty will be repaired or replaced at our then-current standard rates. 

EXCEPT AS PROVIDED FOR HEREIN, AND IN THE MERCHANT AGREEMENT, WE MAKE NO OTHER WARRANTIES EXPRESS OR IMPLIED AND WE DISCLAIM ALL STATUTORY WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW IN CONNECTION WITH THE TOAST PRODUCTS OR SERVICES. ALL OTHER WARRANTIES AS TO QUALITY, CONDITION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED. THIS SECTION REPRESENTS OUR SOLE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY AND ALL CLAIMS FOR BREACH OF THIS WARRANTY.

How To Contact Toast Customer CareTo report an issue with a Toast Product or to request an RMA number, please contact our Customer Care at +44 204 571 3302  or submit a ticket on central.toasttab.com.

Once the Warranty Period expires, we will continue to support the application software on your Toast Product according to the Product Lifetime Policy.

Merchant acknowledges and agrees that these terms apply to the hardware product(s) purchased by Merchant (“You”, “Your”) directly from Toasttab New Zealand Limited under an Order (“Toast” “we”, “us” or “our”) in New Zealand (“Toast Product”). Your use of the Toast Products is governed by the terms of the merchant agreement between You and Toast and related agreements and terms set forth therein (“Merchant Agreement”). You may not purchase Toast Products for resale. Capitalised terms not defined herein shall have the meanings set forth in the Merchant Agreement. 

You may return a Toast Product within ninety (90) days of the shipment date if it is in its original condition, and accompanied by all original packaging, documentation, and accessories. If these requirements are met, we will credit your account for the purchase price and cover the cost of return shipping. You will remain responsible for the Toast Product until it is received by Toast. Once the Toast Product is received by Toast, we will keep the Toast Product. This Return Policy does not apply if you purchased from Toast a Toast Product using one of our installment plans (Pay-as-you-Go or Easy Pay). If you purchased a Toast Product through other retailers, you will be subject to their respective return and refund policies. If you purchased Toast Products using our third-party finance partner, any refunds will be provided to the third-party finance partner directly. 

If you are a live customer, please contact our Customer Care to request a return label. If you are not yet live with Toast, please contact your Onboarding Consultant.  

Toast warrants that the Toast Products will conform to our published user documentation, and will not have substantial defects in materials and workmanship, for 12 months from the date of shipment for all handheld devices, and 24 months from the date of shipment for all other Toast Products (the “Warranty Period”). If you discover a defect in a Toast Product during the Warranty Period and notify one of our Customer Care representatives (you can use the contact details below), we will, at our option, either employ commercially reasonable efforts to repair, correct or provide a workaround for the defect by telephone support,  ship either a new or refurbished replacement with the same form and function as the Toast Product at no additional charge to you, or credit your purchase. Any replacement hardware will be warranted for the remaining duration of the original Warranty Period, or 30 days, whichever is longer. This Limited Warranty does not apply if the defect has been caused by abuse, negligence, accident, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation (not completed by a Toast representative), acts of God (such as, without limitations, earthquakes, hurricanes or floods), or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorised by Toast. We will make reasonable efforts to provide you with a remedy within a reasonable time of your proper filing of a warranty claim.

This Limited Warranty applies only to Toast Products which you purchase directly from Toast. This Limited Warranty does not guarantee your uninterrupted use of a Toast Product, and it will not apply where a defect resulted from accident, abuse, negligence, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation (not completed by a Toast representative), acts of God (such as, without limitations, earthquakes, hurricanes or floods), or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorised by Toast. To return a Toast Product under the Limited Warranty, you must request a Return Material Authorisation (“RMA”) from a Customer Care representative according to the procedure set out below and return the Toast Product to us in accordance with the “Return Period” referred to in the section below. 

All returns under the Limited Warranty must be accompanied by an RMA number issued by our Customer Care team. Any products returned without the RMA number may be rejected. Each Toast Product will have its own associated RMA number and must be sent in its own individual shipment.

If a Toast Customer Care representative has issued you an RMA number, where applicable, we will make reasonable efforts to dispatch an advance replacement product to you in 3-5 business days. You must return the Toast Product within 30 days of the date of shipment of the advance replacement (the “Return Period”) using the return label provided by us and in proper packaging for safe transportation. This may be a new or refurbished replacement. If we receive the Toast Product after the Return Period or the shipment is incomplete, we will charge you the price of the advance replacement , plus shipping costs. You will be responsible for any damage that occurs to the returned Toast Product during the shipping process, so please make sure it is properly packaged. 

If we find that any returned Toast Product was neglected, abused or otherwise tampered with, it will not be considered for repair or return and charges may apply. These charges include the price of the advance replacement, plus shipping costs for the replacement and the returned Toast Product if you used the return label provided by us. 

EXCEPT AS PROVIDED FOR HEREIN AND IN THE MERCHANT AGREEMENT, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO OTHER WARRANTIES (WHETHER EXPRESS, IMPLIED OR STATUTORY) IN CONNECTION WITH THE TOAST PRODUCTS OR SERVICES. ALL OTHER WARRANTIES AS TO QUALITY, CONDITION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED. 

THE REMEDIES PROVIDED FOR IN THIS DOCUMENT REPRESENT OUR SOLE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDIES, FOR ANY AND ALL CLAIMS FOR BREACH OF THIS WARRANTY.

You acknowledge that, for the purposes of section 43(2) of the Consumer Guarantees Act 1993 (CGA) and section 5D of the Fair Trading Act 1986 (FTA), the Toast Products are being provided and acquired in trade, and that we have both agreed that the CGA and sections 9, 12A and 13 of the FTA will not apply. You will not assert or attempt to assert any rights or claims against Toast under the provisions of the CGA, or sections 9, 12A and 13 of the FTA.

To report an issue with a Toast Product or to request an RMA number, please contact our Customer Care or submit a ticket on central.toasttab.com.

Once the Warranty Period expires, we will continue to support the application software on your Toast Product according to the Product Support Policy set out below.

It provides clear and predictable guidelines for the availability of support throughout the life of a Toast Product (as defined below).

Toast Products are covered in accordance with the Toast Limited Hardware Warranty. Once the Warranty Period expires, Toast will continue to support the application software on your Toast Product for an additional three (3) years with support that may include: automated software, firmware, and security updates pushed directly to your Toast Product. The availability of support may be affected by the technical support provided by the manufacturer of the Toast Product and Toast will not be responsible for any support availability outside of Toast’s control.

This Product Support Policy applies only to the application software on hardware products that are sold by Toast and which you purchased directly from Toast or an authorised Toast reseller (the “Toast SW Products”).

At the end of these three (3) years, you can still continue to use your Toast SW Products and access Toast Customer Care 24/7/365. However, your Toast Product and Toast SW Products may no longer be eligible for new feature enhancements and automatic software, firmware, security, and bug fix updates. At such time, we recommend you upgrade to one of our newer Toast Product offerings in order to ensure you have the best technology for your business.

Contact details. This warranty is provided by Toasttab New Zealand Limited, registered office: C/- Corporate Services New Zealand Limited, Level 5, 79 Queen Street, Auckland, 1010 , New Zealand.