Toast Capital Welcome Loan FAQs
This FAQ applies only to certain eligible businesses. Please note — this feature is currently in limited release and may not be available to you if you accessed this FAQ link from an external source
Table of Contents
1. General Welcome Loan FAQs
What is the Welcome Loan?
The Toast Capital Welcome Loan* is a program that allows existing businesses considering Toast as their new POS to apply for a Welcome Loan offer.
The Toast Capital Welcome Loan has the same great features as Toast Capital Loans, including:
- One transparent fixed fee — no application fees, origination fees, or compounding interest
- Flexible daily repayment†† — automatically repay with a fixed percentage of your daily card transactions
- No personal guarantee and no credit score impact
If approved, you will receive a Welcome Loan offer with the maximum funding amount, which will be locked in for a period of 90 days from the date of approval notification or 29 days after you begin processing on Toast — whichever comes first. You will also see the pricing and daily repayment percentage for this maximum amount.
Approved applicants can request funds after going live with Toast and processing card transactions for three days. You must request funds the earlier of 90 days from the date of approval notification or 29 days after beginning processing on Toast.
Approved applicants can request funds after going live with Toast and processing card transactions for three days. You must request funds the earlier of 90 days from the date of approval notification or 29 days after beginning processing on Toast.
How long is the repayment period for a Toast Capital Welcome Loan?
The Toast Capital Welcome Loan has a target repayment period of 90 days, with a maximum repayment term of 150 days. Any outstanding balance due at the end of the maximum term will be collected automatically via ACH.
Can I negotiate the terms of my Welcome Loan offer?
Welcome Loan offers cannot be negotiated. If approved, you can effectively reduce your Welcome Loan’s fixed loan fee and daily repayment percentage if you request less funding than your maximum approved amount.
If the terms of your Welcome Loan offer do not meet your needs, you could become eligible for larger loans after processing through Toast for 30 days — and potentially even larger loans with longer target repayment terms after you process for 90 days.
If the terms of your Welcome Loan offer do not meet your needs, you could become eligible for larger loans after processing through Toast for 30 days — and potentially even larger loans with longer target repayment terms after you process for 90 days.
How much does the Welcome Loan cost?
The Welcome Loan has one fixed loan fee that’s based on the amount of funding requested. The loan fee is repaid over the life of the loan — there are no application fees, upfront costs, origination fees, or late fees.
How does repayment work?
The Welcome Loan is automatically repaid as a fixed percentage of your daily card transactions processed through Toast. You’ll repay more on busy days, less on slow days, and nothing on days when you’re closed. Any outstanding balance due at the end of the maximum 150-day term will be collected automatically via ACH.
Can I get more funding or a different target repayment term?
No, but you could become eligible for larger loans after processing through Toast for 30 days — and potentially even larger loans with longer target repayment terms after you process for 90 days.
Can I apply for a Welcome Loan and an Easy Pay** lease?
Yes! Applying for an Easy Pay lease will not affect your eligibility for a Welcome Loan. The Easy Pay lease and Welcome Loan will have separate daily holdback rates and separate target repayment dates.
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2. Welcome Loan Application
What is my Deal Number?
Your Deal Number is a unique identifier for your Welcome Loan application. You can get your Deal Number from your Toast sales representative.
How do I start my Welcome Loan application?
Your Toast sales representative will provide you with the application link and unique Deal Number.
Who can apply for a Welcome Loan?
Only a beneficial owner or control person of your business can apply. If your business is a sole proprietorship, only the sole proprietor can sign.
- A beneficial owner has 25% or more ownership of the business
- A control person is someone who controls, manages, or directs your restaurant, such as an executive officer, senior manager, or someone who performs similar functions
What do I need for my application?
The Welcome Loan application asks for the following types of information:
- Business and legal information
- Ownership details
- Basic financial information including your current debts
You’ll also need to connect your banking data (and optional accounting data) to provide additional information about your business. Your account information is encrypted and your credentials will never be shared with the lender* or Toast.
Why do I need to connect my banking and accounting data?
You are required to connect banking (and optional accounting data) to provide additional information about your business. Your account information is encrypted and your credentials will never be shared with the lender* or Toast.
Does applying cost money?
There is no cost to apply for a Welcome Loan!
Do I need a personal guarantee?
There is no personal guarantee required!
Does applying affect my credit score?
There’s no impact to your credit score and no credit report required.
Do I need collateral?
Toast Capital reserves the right to place a Uniform Commercial Code (UCC) lien with your state’s Secretary of State on your business at any time. Note that this is not a tax lien.
- What is a UCC lien? In the event of a default, a UCC Lien allows Toast Capital to claim a security interest in business assets — primarily sales receivables — with respect to your Toast Capital Loan.
- Why might Toast Capital file a UCC lien? Toast Capital Loan repayment occurs through the collection of your future card transactions processed through Toast. Toast Capital reserves the right to file a UCC lien primarily to ensure priority for cases where a customer with an active Toast Capital Loan later enters into an agreement where the customer pledges their future debit and credit card receivables to another party (e.g. for a merchant cash advance).
How long do I have to apply?
You can apply any time before you start processing on Toast! After you start processing, your eligibility and terms may change.
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3. Application Decisioning
How long does it take to get a decision?
You can expect to receive a decision within 1-2 business days.
What happens if I’m approved?
If approved, you are able to lock in your maximum funding amount for 90 days from the date of approval notification or 29 days after you begin processing on Toast — whichever comes first. During this period, you must onboard to Toast and process card transactions through Toast for three out of seven days. You can then make a one-time request for funding and have funds disbursed in one lump sum as soon as the next business day after a beneficial owner or control person signs the credit agreement, as long as you continue to meet credit criteria at the time of the funding request.
How long does approval last?
Conditional approval lasts for 90 calendar days from the date of approval notification or 29 days after you begin processing on Toast — whichever comes first. You must process card transactions through Toast for three out of seven days and request funding before this period expires in order to receive your funding, subject to a confirmation of eligibility.
What happens if my approval expires?
If your approval expires, you will not be able to reapply for a Welcome Loan. However, we regularly determine whether Toast Customers may be eligible to apply for a Toast Capital Loan and you may see an offer to apply if you begin processing on Toast and satisfy eligibility requirements.
I was denied — can I apply again?
No. However, you may become eligible to apply for a Toast Capital Loan and you may see an offer to apply if you begin processing on Toast and satisfy eligibility requirements.
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4. Requesting Funds
How do I request funding?
After processing card transactions through Toast for three out of seven days, you can easily request funding through your Toast Capital dashboard. If approved, you must request funds the earlier of 90 days from the date of approval notification or 29 days after you begin processing on Toast.
Only a beneficial owner or control person can sign the credit agreement. If your business is a sole proprietorship, only the sole proprietor can sign.
- A beneficial owner has 25% or more ownership of the business
- A control person is someone who controls, manages, or directs your restaurant, such as an executive officer, senior manager, or someone who performs similar functions
Why do I need to process cards for three out of seven days to request funding?
Processing cards through Toast for three out of seven days enables us to confirm that your restaurant has successfully onboarded as a Toast customer.
Why do I need an eligibility check after I request funding?
The eligibility check is quick and should take just a moment after you submit your funding request. The eligibility check is in place to make sure that you continue to satisfy credit approval requirements for funding.
How long does it take to get my funds after I request?
Funding is disbursed as soon as the next business day after a beneficial owner or control person signs the credit agreement.
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5. Additional Questions
How can I contact a Toast Capital Specialist?
- Email capital@toasttab.com
- Call 617-209-3198, available Monday through Friday, 9 AM - 5 PM ET
Where can I learn more about the Toast Capital Loan program?
As your relationship and sales on Toast grow, you could become eligible to apply for a Toast Capital Loan with larger funding amounts and target repayment terms. Eligibility is based on information about your restaurant and your account history with Toast, including your sales history, if applicable. All loans are subject to credit approval, and terms and availability may change based on your restaurant’s ability to meet applicable credit and eligibility criteria.
Pre-qualified offers | Welcome Loan Offer | Introductory Offers | Standard Offers | |
|---|---|---|---|---|
Days processing card transactions through Toast to become eligible† to apply | 0 | 3 ~ 29 days | 30 ~ 89 days | 90+ days |
Loan amounts (based on eligibility) | $5k up to $30k | $5k up to $30k | $5k up to $75k | $1k up to $300k |
Target repayment periods†† (based on eligibility) | 90 days | 90 days | 90 days | 90 days 270 days 360 days |
Additional resources:
*Toast Capital Loans are issued by WebBank. Loans are subject to credit approval. WebBank reserves the right to change or discontinue this program without notice at any time. This is not a line of credit and funds are disbursed as one lump sum. Borrower must successfully complete the Toast customer onboarding process, process at least three of the past seven days on the Toast platform before requesting funds, and continue to satisfy credit criteria at the time funding is requested. Registered business entities with less than one year of operations or located in FL, VA, CA, NY, UT, CT, or GA are not currently eligible to apply for the Toast Capital Welcome Loan.
**Toast Easy Pay is a 180-day lease offered by Toast, Inc. and is not associated with the Toast Capital Loan Product issued by WebBank. Terms and conditions apply; see your lease agreement for details. Toast may change or discontinue this product at any time. At the end of the term, you will have the option to purchase your hardware. If the total amount of your lease is not fully collected through withholding, Toast will collect any remaining balance via ACH of the bank account on file at the end of the term. Toast Easy Pay is unavailable to Mid-Market Enterprise customers.†Pre-qualified offers are based on information about your restaurant and your account history with Toast, including your sales history, if applicable. All loans are subject to credit approval, and terms and availability may change based on your restaurant’s ability to meet applicable credit and eligibility criteria.††Toast Capital Loans offer different target repayment terms ranging from 90 days to 360 days, depending on eligibility. The maximum repayment term is 60 days following the end of the target repayment term. Any outstanding balance due at the end of the maximum term will be collected automatically via ACH.
**Toast Easy Pay is a 180-day lease offered by Toast, Inc. and is not associated with the Toast Capital Loan Product issued by WebBank. Terms and conditions apply; see your lease agreement for details. Toast may change or discontinue this product at any time. At the end of the term, you will have the option to purchase your hardware. If the total amount of your lease is not fully collected through withholding, Toast will collect any remaining balance via ACH of the bank account on file at the end of the term. Toast Easy Pay is unavailable to Mid-Market Enterprise customers.†Pre-qualified offers are based on information about your restaurant and your account history with Toast, including your sales history, if applicable. All loans are subject to credit approval, and terms and availability may change based on your restaurant’s ability to meet applicable credit and eligibility criteria.††Toast Capital Loans offer different target repayment terms ranging from 90 days to 360 days, depending on eligibility. The maximum repayment term is 60 days following the end of the target repayment term. Any outstanding balance due at the end of the maximum term will be collected automatically via ACH.
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