From security to strategy: the 2025 payment ecosystem in hospitality

In hospitality, trust is everything — and payment experiences are at the heart of it.


The pressure is real. Guests expect seamless, secure, and personalized interactions. Your staff needs tools that just work. And your business can’t afford to fall behind.


That’s why we teamed up with FreedomPay and Hanover Research to survey 200+ hospitality leaders — from C-level executives to IT decision-makers — to uncover what’s really driving decisions around payments and POS in 2025. 


Download the whitepaper to see what’s changed since 2024. Understand where things are headed and use these insights to make more confident purchasing decisions.


Download the report

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What’s inside the report?

What we found is clear: the payment ecosystem isn’t just a back-end necessity anymore. It’s a strategic asset for growth. As the industry faces rapid change, businesses that invest in intelligent, secure, and scalable systems are building stronger relationships — with their guests, partners, and team members.

What’s inside?

An in-depth, year-over-year look at changes in the top challenges faced by enterprise hospitality decision-makers in the following areas: payments and point-of-sale solutions, security, safety, speed, and growth enablement.

How can you use this report?

Use these insights to help guide your questions, inform decisions, provide a benchmark, and even challenge assumptions. This whitepaper offers a foundation to help you move forward with confidence.

  • Aligning your team on next steps.
  • Securing buy-in from leadership.
  • Evaluating new tech partners.
Why does it matter?

Expectations are rising for the industry to deliver:

  • Seamless and more secure payment solutions.
  • Intelligent systems that help to future-proof your business for growth.