What's New at Toast - September 2022

Spotlight

Spark: Served by Toast, Online October 11

The restaurant industry is experiencing a period of reinvention with rising costs, ever-changing guest expectations, and a challenging labor environment. Your resilience in a time of continual change inspires us to keep innovating to build better experiences for restaurants, guests, and staff – now and in the future.

That’s why we are bringing you Spark, a restaurant innovation event served by Toast. Tune in online October 11, 2022 to…

Get the most out of Toast with new capabilities built just for you.
Discover brand-new products helping restaurants adapt (and succeed!) more easily.
Keep the conversation going after Spark by connecting with restaurant people like you.

Save the Date

Improving the Offline Experience

In case you missed it, last week we hosted a webinar to share the updates that have been made to the Offline Mode experience. We’ve worked to address your feedback by investing in our infrastructure to minimize the impact of outages, updated our messaging & communications to be clearer, improved our offline mode capabilities and developed more training content.

Here are the improvements that are now live:

Keeping online orders flowing & mobile dining running during a processor issue
Preventing unfulfillable TDS orders
Offline shift review instructions
Better training guide & materials

Here are the improvements that are still in development:

New offline functionality for POS & KDS
Offline payment visibility & controls
Streamlining the offline payment experience & improving user interface

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Get the Most out of Toast

Customize the Kiosk to your space

Built for Quick Service Restaurants, the Kiosk can help reduce wait times by putting guests in control of their dining experience. Toast has released 8 variations of the Kiosk on Toast Shop. These variations, which include different size screens, allow our quick service restaurants to customize the Kiosk experience to their space.

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Toast Handheld POS in White

No more hustling back and forth from table to POS; take orders and payments from the palm of your hand with the Toast Go 2, the Toast handheld POS. We now offer the TG2 in white on Toast Shop.

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NEW: Online Ordering Accepting Orders Until Close

You asked, we listened! Now you can personalize your restaurant's Online Ordering needs by customizing the last online order time for your guest. You can now choose when guests are no longer able to place online orders.

To customize the last online order time:

Navigate to Toast Web
Select Takeout & Delivery > Online ordering hours.
Under Accept until close, select the option that suits your business needs.
Click the Publish all changes button to save your configuration and publish your changes.
The Confirm Publish dialog box appears. Click the Publish button to publish your changes or the Cancel button to cancel the dialog box.

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Resources & Tips

Unlock key restaurant performance insights

In the face of inflation, rising costs, and the labor shortage, it's more important than ever to have a handle on your metrics. They’re your guiding light, your way of knowing whether your restaurant's performance is improving, underperforming, or holding steady.

That’s why we’ve launched the new and improved Restaurant Metrics Calculator, a free Excel spreadsheet calculator equipped with formulas and calculations to help you determine key metrics like your break even point, cost of goods sold (COGS), and gross profit.

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Toast Test Kitchen

Get early access to new Toast features for your restaurant, and provide feedback through interviews and surveys to inform Toast product development. New features added regularly, including:

View Only Menus
Mobile Payments Notifications (POS & Wearables)
Order Ready Display
Order with Google

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Customer & Advocate Spotlights

How Underbelly Hospitality Took Control of their Margins with Data & Discipline

With the help of xtraCHEF by Toast, Underbelly Hospitality Group was able to reduce costs by 3% on average across their locations. Learn more about how your restaurant can take control of costs, especially at a time of historic inflation.

Read the Story

Learn why Deirdre Gaskins chose Toast

“Toast definitely has the restaurant community's best interest at heart when updating and upgrading its core platform. Being a techie and foodie - Toast gives me the best of both worlds!”

Deirdre of Duke’s Cafe shares the reasons why she loves Toast, with a special shout out for updates and upgrades. Look out for our Advocate Spotlight tomorrow featuring Deirdre and continue spreading the word about Toast!

Refer now

Partner Spotlight

We Scan: ID Scanning & Age Verification

With the We Scan ID Scanning Integration, you can prompt for ID scanning and age verification when selling alcohol, reminding your servers to exercise their training regarding responsible service and helping you implement and maintain your alcohol policy.

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