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How to Navigate the Restaurant Industry Labor Shortage

The COVID-19 pandemic has ushered in massive change in the restaurant industry. Many restaurants were forced to close, and others had to make the challenging decision to let go of valued staff and reduce their workforce. Now, as restaurants reopen and guests rush to dining rooms, restaurants are looking to hire again. 

We’ve compiled a kit of helpful resources to help you navigate the restaurant industry labor shortage, identify potential effects your restaurant might experience, and how to find success in spite of it all:

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Get the Most out of Toast

Introducing: The New Steps of Service

This past year has created a unique opportunity to rethink and rebuild the way we run restaurants. There’s a new service model emerging that’s helping restaurant operators run healthier, more durable businesses, while meeting guests’ changing expectations about how technology and hospitality can come together to create a better dining experience.

Read more to understand what the The New Steps of Service is, the benefits it offers to the restaurant industry, and how to set yourself up for success by utilizing it.

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New Online Ordering Feature Updates!

Duplicate Modifiers: Allow guests to select multiple quantities of the same modifier. Opt-in to start using this feature by submitting this form

New Discount Options Available: Group- and item-level discounts are now supported in Toast Online Ordering.

Coming Soon: New Takeout and Delivery Quote Time Settings

This month, we're updating the Takeout and Delivery settings page to make it easier to set quote times. Quote times show guests when takeout and delivery orders will be ready, and control when orders fire to the kitchen. With this update, you can set your quote times manually, based on order volume (kitchen capacity), or based on the order price. View your quote time settings.

New Search Bar in Toast Web

Now when you login to your Toast account you will find a new search bar at the top of your homepage. This new search bar will help you find the page you are looking for more quickly!

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Announcing: An Easier Orders Screen Setup

We’ve created a new page to make it easier than ever to manage your POS Orders Screen. Now, rather than visiting multiple pages to make updates you can do all right in one place with more intuitive settings.

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New Order & Pay Features!

We are excited to announce that we are rolling out two highly requested new features for Toast Order & Pay:

  • KDS Text Message Notifications

    • You can now send order fulfillment text message notifications specifically for Order & Pay orders to let guests know their order is ready. This is a great feature for QSRs and Counter Service style restaurants that use Order & Pay to allow guests to order from the table without having to rely on runners to bring out the food. Learn more here!

  • Server Assignments for Order & Pay

Previously, all Order & Pay orders were automatically assigned to the same “virtual server” as Online Ordering from the auto-firing device. With server assignments, you can now assign servers to tables on the POS at the start of each shift to make managing orders and tips much easier. This feature is rolling out with the 2.48 Toast POS release, and should be available to all customers within the next week! Learn more here!

Toast Capital: Fast Funding to Fuel Growth

Toast Capital provides eligible Toast customers with access to fast, flexible funding for any restaurant need. You can apply for a Toast Capital Loan in minutes and, once approved, have funds deposited in your bank account as soon as the next business day. 

Why do thousands of Toast customers choose to access fast funding through Toast Capital: 

  • Quick, easy application process, so you can focus on running your restaurant, not digging up years of old bank statements.

  • No personal guarantee, so you can grow your business without putting your personal assets on the line. There are also no credit score requirements. 

  • Simple, automated repayment so you don’t have to worry about scheduling another bill payment. 

  • No compounding interest, so you always know how much you owe. We charge one fixed cost based on information about your restaurant. 

  • Simple terms, so you don’t have to spend hours interpreting the fine print.

Visit your Dashboard today to find out if you are pre-qualified. 

Learn more about Toast Capital →

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Resources and Tips

Join us for the final Reimagine Restaurants Virtual Events

There are only two virtual events left in our series Reimagine Restaurants. Be sure to join us for Reimagine On-Premise Dining on June 7th from 2-3pm ET and Reimagine Digital Hospitality on June 28th from 2-3pm ET.

You'll hear restaurateurs from across the country share what it's been like to run their businesses this year, and how they've ended up with a plan of attack that's working for them.

Save your spot →

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Customer Spotlight

Zócalo Embraces Order & Pay to Meet the Moment and Prepare for the Future

Ryan Rose, the President of Zócalo in Sacramento, California, sees Order & Pay and The New Steps of Service as the future of the restaurant industry. Read more to discover how Order & Pay helped Zócalo reduce table turn time by 5-15 minutes per table.

Read the article →

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Partner Spotlight

New Integration with Resy

We are excited to announce our integration with Resy. Resy helps you earn more and do more with a combined 250+ years of restaurant experience, a growing network of highly-engaged diners, and the powerful backing of American Express.

Resy’s integration with Toast allows restaurants to see table status changes automatically making it easier to quote wait times, whether they’re using Toast Order & Pay or a reservation through Resy. 

By adding Resy, you’ll be able to improve your operations and create a memorable, efficient service that’s a win for you and your guests.

Learn more →