A customer-facing display is a screen at the point of sale that faces the guest, so they can see their order and total while an employee rings them up. Guests can review items, modifiers and prices before paying, and many displays also accept payment. Businesses also call it a customer display screen or guest-facing display. The Toast Flex Guest Display Terminal shows guests their order in real time and accepts contactless cards and digital wallets.

A customer-facing display helps checkout go faster and more accurately by letting guests see their order before they pay. For restaurants, the benefits include:

• Fewer order mistakes, because guests can catch errors before the order goes to the kitchen

• Faster checkout, since guests can pay with a contactless card or digital wallet right at the display

• More transparency, with items, prices and totals visible to the guest

• A better guest experience, since guests can follow their order without asking staff

Toast Flex is a modular terminal designed for in-person businesses like retail stores, restaurants, cafés, hotels, entertainment venues and other hospitality environments. It combines high-performance hardware with flexible configurations to support guest checkout, order and payment workflows, and BOH communications.

Yes. Toast Flex is well suited for retail environments that need fast checkout, durable hardware, and reliable performance during peak traffic. Its flexible installation options support counter service, grocery checkout lanes, mobile workflows, and self-service experiences.

Toast Flex is tested to withstand high temperatures up to 120°F and common spills found in busy restaurant and retail settings. It’s built for environments where reliability is critical. Learn more

Yes. Toast Flex offers multiple stand options, modular components and accessories like cash drawers, scanners, and scales to support POS, KDS, and Kiosk configurations, allowing the hardware to adapt as layouts or service models evolve.

A POS terminal is the hardware device where a business enters orders, takes payments and finishes sales. A restaurant POS terminal runs restaurant software that handles menus, modifiers, sending orders to the kitchen, splitting checks and tips. POS terminals come in countertop models for fixed stations and handheld models for tableside ordering. Toast Flex is a modular POS terminal for restaurants and retail. It can be set up as a countertop terminal, wedge or wall-mounted station, kitchen display or self-ordering kiosk.

A countertop POS system is a point-of-sale terminal that stays at a fixed spot, like a front counter, host stand or bar, where staff take orders and payments. It usually includes a touchscreen and connects to accessories like cash drawers, scanners and receipt printers. Countertop POS systems are common in quick-service restaurants, cafes, bars and retail stores, and full-service restaurants often use them alongside handheld devices. The Toast Flex Countertop Terminal has a 14" display built for high-volume front-of-house stations and is .built for the heat and spills of a busy restaurant.

A countertop POS works best at fixed stations like the counter, bar or host stand, where a large screen and connected accessories like printers and cash drawers help. A handheld POS system lets servers take orders and payments at the table, which can speed up service and turn tables faster. Quick-service restaurants often run mostly on countertop terminals. Full-service restaurants usually combine both, with countertop terminals at the bar and host stand and handhelds on the floor. Toast Flex and Toast Go work on the same platform, so orders and payments sync across your connected devices.