Location
London, UK

Products Used
  • Toast POS
  • Reporting and Analytics
  • Kitchen Display System
Results
Moving to Toast with an integrated KDS and POS has been a huge upgrade.
Before Toast, our kitchen screens often had integration issues with our point-of-sale system.

Customer Story

How Riding House Café Boosted Efficiency with Toast

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Riding House Café Group, a popular hospitality brand with three London locations is known for its all-day dining concept and private members’ club vibe - without the fees. At the helm is the Operations Director, Neil Buckingham, who has been instrumental in the group’s evolution over 14 years.


The challenge

Riding House Café’s legacy POS system struggled to keep up with the demands of a multi-location operation:

  • Complex Menu Updates: Managing menu changes and reporting across three locations was cumbersome and menu updates required manual overnight updates that were unreliable and “often required three days of advance planning,” shared Neil.
  • Integration Issues: Frequent connectivity issues between the POS and kitchen display screens led to missed or duplicate orders.
  • Lack of Support: The legacy system lacked support and development. As Neil shared, “There were constant glitches which were taking weeks to get sorted.”


The solution

After evaluating Square and Lightspeed, Riding House Café switched to Toast for its:

  • Seamless Multi-Location Management: A centralized system to easily configure menus and manage reports across locations.
  • Integrated Kitchen Display System (KDS)“Before Toast, our kitchen screens often had integration issues with our point-of-sale system. Moving to Toast with an integrated KDS and POS has been a huge upgrade,” said Neil.
  • Responsive Support: Toast’s UK team provided comprehensive onboarding and continued support, ensuring a smooth transition.
  • Industry Recommendation: “A friend of mine, a Head Chef at another restaurant, had recently switched to Toast and highly recommended it to me,” said Neil.
"Immediately, everybody loved Toast, both front of house and kitchen.”

Neil Buckingham

Operations Director

The results

Since moving to Toast, Riding House Café has achieved:

  • Faster Menu Updates: Riding House Café can now easily publish menu changes across locations - instantly.
  • Improved Order Accuracy: Toast’s integrated KDS reduced errors, ensuring a seamless flow from front of house to kitchen.
  • Actionable Insights: Detailed reporting provides actionable insights to refine menus. “We change the menu every three months for a seasonal menu and it’s so much easier for us to look at the product mix and see specific times of day, what we are selling and where - it’s very adaptable and user friendly with Toast,” shared Neil.
  • Happier Staff: The team easily adapted to the switch to Toast, “Immediately, everybody loved Toast, both front of house and kitchen.


These results are self-reported by Riding House Café. Individual results will vary.