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Toast Online Ordering 4.0 FAQ



  • What features are included in Toast Online Ordering 4.0? 

    • The ability to customize your online ordering platform to your brand and color preference

    • Access to a library of thoughtfully designed menu templates

    • SEO optimized to increase traffic from search engines

    • Redesigned location picker page 

    • Ability to use your own vanity web domain to reinforce your brand

    • Menu deep linking to drive sales on Social Media

    • Commission free ordering through Order with Google

    • Up to $3,000 in annual chargeback protection (see here to learn more about protection against chargebacks)


  • Can I see an example of what the upgraded version of Toast Online Ordering product looks like? 


  • How do I get my business on Toast Online Ordering 4.0?

    • You don’t have to do anything - your online ordering experience will be automatically upgraded on December 7, 2022. 

    • If you wish to customize your new online ordering page or learn about Toast Online Ordering 4.0, email [email protected] and a member of our team will work with you directly.


  • How much does the upgraded version of Toast Online Ordering 4.0 cost? 

    • There is no additional cost to your restaurant with these new features. 

    • While there won’t be any additional charges to your restaurant - beginning December 7, 2022 - guests will pay an Order Processing Fee of $0.99 on all Toast Online Ordering orders over $10 (before taxes or fees), which will be collected by Toast from your business. This new processing fee will be paid by the guest similar to a ‘Service Charge’.

    • Click here for additional information on Order Processing Fees. 



  • How will the built-in marketing tools of Toast Online Ordering 4.0 help result in more orders? 

    • As of December 7, 2022 your online ordering site will have unique pages for each individual menu item, which can be linked to directly from your website, social media, and online advertisements. This makes it easier for you to promote specific items and your customers to purchase those items.  

    • These pages are also crawled and displayed in search results by Google and other search engines, which can result in increased discoverability and traffic from people searching for those items in your area.

    • You can also customize your online ordering page's title and description tags to emphasize target keywords and boost your performance in organic search results.

    • If you wish to customize your new online ordering page or learn about Toast Online Ordering 4.0, email [email protected] and a member of our team will work with you directly.


  • Will my Toast Online Ordering URL change with the upgrade? 

    • With the upgrade to Toast Online Ordering 4.0, you have the ability to use your own vanity web domain to reinforce your brand. If you wish to customize your online ordering URL or other elements of your online ordering page, email [email protected] and a member of our team will work with you directly.

    • If you choose not to customize your URL, we will automatically update your URL on December 7, 2022 and redirect your existing Toast Online Ordering 3.0 page to your updated Toast Online Ordering 4.0 URL. 


  • I have a question that isn’t on this FAQ about Toast Online Ordering 4.0?