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Toast Digital Ordering Upgrade FAQ

  1. What features are included in the next generation version of digital ordering? 

We’re introducing the next generation of digital ordering that’s built to help increase sales with access to millions of guests and a customizable digital presence, help you save money with integrated ordering channels that are commission-free, and turn first time guests into regulars with tools that upsell your guests and keep them coming back. 

Some of the new features include:

  • Custom fonts, colors, and images to help you make a great first impression and search engine optimized menus to increase website traffic - all through Toast Online Ordering

  • New commission-free ordering channel through Order with Google to help you access millions of  guests already ordering food through Google Search and Maps

  • Single use promo codes so guests can only redeem once to help you protect your bottom line and customizable banners so guests get the best deals and promos to keep them coming back

  • Streamlined multi-location picker built into Toast Online Ordering to help guests order from the right location

  • Up to $3K in annual chargeback protection (up to $250/month) on Toast Online Ordering Channels*. We've also eliminated the $15 chargeback processing fee on Toast Online Ordering Channels* chargebacks

  • Upgraded Toast TakeOut app (Top 25 App) that’s commission-free and gives you access to a growing network of hungry guests. New features include easy passwordless access for guests, customizable promotion offers, and the ability to favorite go-to spots

  • Access to flat-fee delivery through Toast Delivery Services to save money on 3rd party commissions that now includes  alcohol delivery in eligible states.

  • Keeping your digital ordering costs low: A $0.99 Order Processing Fee paid by guests on orders $10 and above made through Toast Online Ordering Channels* helps keep technology costs low for your restaurant

You can learn more about the new features and details here

  1. How do I get my restaurant on the upgraded version of Toast Online Ordering?

You don’t have to do anything - your online ordering experience will be automatically upgraded on April 17, 2023. 

To customize your new online ordering page on Toast Web, visit the Takeout and Delivery page in your Toast Web account or access the page directly here starting April 6, 2023. All customizations you make will go live on your online ordering experience on April 17th, 2023.

  1. How do I enable Order with Google as an ordering channel for my restaurant? 

If Order with Google isn’t already enabled for your restaurant, you can follow the steps outlined here

  1. I have a question that isn’t on this FAQ about the digital ordering upgrades? 

Please reach out to [email protected] and we would be happy to help!

*Toast Online Ordering Channels include Toast Online Ordering, Toast Online Ordering Pro, Order with Google, Toast Local, and Toast TakeOut.