Think of us as partners, not vendors. At Toast, we believe it is our
responsibility to go above and beyond when it comes to POS customer service. We are transparent, proactive,
and determined to do everything in our power to make our customers’ businesses and experiences with Toast
Full System Set-Up
Once you're on board, you'll have the option to work with a dedicated member of
the Toast team to build your custom menu and ordering flow. From revenue centers, kitchen prep stations,
menu modifiers and discounts, we've got you covered. We'll work with you to configure your settings and
tweak it until your system fits your business perfectly.
Every restaurant is unique. Our implementation team wants to learn the in's and
out's of your restaurant to configure a secure, fast network. Internet outage? No problem. We’re
confident in both our online and offline functionality.
Restaurant Software Updates
As a Toast customer, you automatically receive brand new features and upgrades
to our existing features through our monthly software releases. Long gone are the days when a system sat
on the counter and collected dust, growing older and slower. With our POS software, you’ll always have
the newest features and the most up-to-date system powering your operations.
To learn the system and train your staff quickly, we want to give you a boost. A
dedicated Toast team member will work with you to customize to your configurations, as well as support
you the day you go live to make sure everyone feels not only warm and fuzzy, but confident, about their
the new system.
No problem is too small for our support team of Toast restaurant experts who are
available throughout the year to answer your call, email, or web chat. Plus, because Toast is in the
cloud, we can scan your system for any issues that may crop up, and our support technicians can actually
see the exact issue you’re experiencing and come to the rescue with a solution.
Forgot how to add a modifier or adjust employee permissions? No worries. As a
customer, your servers, managers, and owners will gain access to explore various features and
functionality at their own pace. We also have a jam-packed knowledge base that includes training videos
and interactive tutorials to guide you seamlessly through the restaurant software and answer any question
you might have.