Toast POS Customer Service and Support

Think of us as partners, not vendors. At Toast, we believe it is our responsibility to go above and beyond when it comes to POS customer service. We are transparent, proactive, and determined to do everything in our power to make our customers’ businesses and experiences with Toast successful. 

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Full System
Set-Up

Once you're on board, a dedicated member of the Toast team will work closely with you to build your custom menu and ordering flow. From revenue centers, kitchen prep stations, menu modifiers and discounts, we've got you covered. We'll take a pass at everything you need, review it with you, and tweak it until your system fits your business perfectly..

POS Hardware Options >

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Installation & Network Configuration

Every restaurant is unique. That's why Toast Implementation Specialists visit your restaurant for a site survey. They want to learn the in's and out's of your restaurant to configure a secure, fast network. Internet outage? No problem. We’re confident in both our online and offline functionality.

Restaurant POS Cloud >

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Restaurant Software Updates

As a Toast customer, you automatically receive brand new features and upgrades to our existing features through our monthly software releases. Long gone are the days when a system sat on the counter and collected dust, growing older and slower. With our Android POS software, you’ll always have the newest features and the most up-to-date system powering your operations. 

Latest software release >

 

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In-Person Training
& Go-Live Help

To learn the system and train your staff quickly, we want to give you a boost. A Toast team member will come onsite and host a workshop customized to your configurations, as well as remain onhand the day you go live to make sure everyone feels not only warm and fuzzy, but confident, about their the new system.


Evaluate your POS Support Team >

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U.S. Email & Phone Support

No problem is too small for our U.S.-based support team. When we install the Toast system, we create a secure and scalable wifi network that runs on Meraki routers. The Meraki router allows us to provide network management services and support around the clock. That way, our support technicians can actually see the exact issue you’re experiencing and come to the rescue with a solution.

Contact our support team >

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Toast Training Center

Forgot how to add a modifier or adjust employee permissions? No worries. Just plug your question into our exclusive customer hub, where servers, managers, and owners can explore various features and functionality at their own pace. The portal includes training videos and interactive tutorials to guide you seamlessly through the restaurant software and answer any question you might have.

Check out the training center >

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Toast’s commitment to user satisfaction and
practical customer service is unmatched in the industry.
- Merchant Maverick

Read the full review >

  Talk to Toast