Toast POS Customer Service and Support

Think of us as partners, not vendors. At Toast, we believe it is our responsibility to go above and beyond when it comes to POS customer service. We are transparent, proactive, and determined to do everything in our power to make our customers’ businesses and experiences with Toast successful. 

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Full System
Set-Up

Once you're on board, you'll have the option to work with a dedicated member of the Toast team to build your custom menu and ordering flow. From revenue centers, kitchen prep stations, menu modifiers and discounts, we've got you covered. We'll work with you to configure your settings and tweak it until your system fits your business perfectly.

POS Hardware Options >

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Installation & Network Configuration

Every restaurant is unique. Our implementation team wants to learn the in's and out's of your restaurant to configure a secure, fast network. Internet outage? No problem. We’re confident in both our online and offline functionality.

Cloud-Based POS System >

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Restaurant Software Updates

As a Toast customer, you automatically receive brand new features and upgrades to our existing features through our monthly software releases. Long gone are the days when a system sat on the counter and collected dust, growing older and slower. With our POS software, you’ll always have the newest features and the most up-to-date system powering your operations. 

Latest software release >

 

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In-Person Training
& Go-Live Help

To learn the system and train your staff quickly, we want to give you a boost. A dedicated Toast team member will work with you to customize to your configurations, as well as support you the day you go live to make sure everyone feels not only warm and fuzzy, but confident, about their the new system.


Evaluate your POS Support Team >

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Free Customer Support

No problem is too small for our support team of Toast restaurant experts who are available throughout the year to answer your call, email, or web chat. Plus, because Toast is in the cloud, we can scan your system for any issues that may crop up, and our support technicians can actually see the exact issue you’re experiencing and come to the rescue with a solution.

Toast Central >

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Toast University

Forgot how to add a modifier or adjust employee permissions? No worries. As a customer, your servers, managers, and owners will gain access to explore various features and functionality at their own pace.  We also have a jam-packed knowledge base that includes training videos and interactive tutorials to guide you seamlessly through the restaurant software and answer any question you might have.

Toast Knowledge Base >

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Toast’s commitment to user satisfaction and
practical customer service is unmatched in the industry.
- Merchant Maverick

Read the full review >

  Talk to Toast