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Setting Up Toast Marketing

Email marketing is probably the most important component of your restaurant marketing arsenal. Why? Well, first of all, email marketing has a 4,300% ROI according to Direct Marketing Association. If that's enough to convince you, 86% of U.S. adults would like to receive promo emails at least monthly from brands they trust. Email is a direct link to your existing customer base. Despite the benefits, only 18% of restaurant owners are actually engaging in email marketing campaigns according to Benchmark. 

To send out your first campaign with Toast Marketing, simply design, schedule a time to send and we take care of the rest. 

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Setting Up Toast Marketing

When you first select Email Marketing from, you'll be prompted to update your sender settings. This is where you can import any additional contacts you may have from a previous email marketing service and ensure all of your restaurant's contact information is presented accurately.

1. In, navigate to the Marketing section and select Email Marketing.

2. Then, select Let's go to get started.

3. Select Upload New Logo to upload your restaurant's logo. We recommend using an image that is no larger than 4 MB and is saved in a JPG or PNG format. Then, enter your restaurant's street address in the Default address field and select Continue

4. Then, enter the email address you would like to receive guest responses to. Make sure this email address is checked regularly and responses are addressed promptly to keep guests engaged. 

5. Add a personal sender name. This makes guests feel like they are receiving emails from a person, and not just a large company. Consider entering the restaurant owner's name or "From the Team at [Restaurant Name Here]." When finished, select Continue. 

6. Have a list of guest emails you’d like to add to your Toast Marketing database? Upload your contact list as a .csv or .tsv file by selecting Subscribe Contacts

Note: Toast Marketing can only send emails to guests from all locations at this time. If you have multiple locations using Toast, stay tuned for a future update to allow emails to be sent by specific locations. 

7. Then, select Finish.