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Adding & Removing Guest Emails to Your Toast Marketing Audience

With email marketing, it’s important to send the right message to the right guest at the right time. Part of this strategy is to curate your audience and design messages that will pique your guest's interests.

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Importing Previous Guest Emails

If you have guest emails from a previous service that you'd like to add to your Toast Marketing database, follow the steps below to import them via .tsv or .csv file. 

1. In Toast's back-end, navigate to the Marketing section and select Email Marketing. 

2. From the Toast Marketing dashboard, select Settings or scroll down to the Contacts section and choose Manage Contacts

3. Under Import Your Contacts, select Subscribe Contacts.

4. Then, indicate that you accept Toast Marketing's terms and conditions by selecting I certify.

5. In the Bulk add Subscriptions pop-up, select Upload data from file and choose the desired .tsv or .csv file from your computer. 

6. Then, choose Yes or No to indicate whether the uploaded file includes column headers / names. 

7. On the next screen, select the dropdown to match the columns in your document to the preset mapping fields Email, First Name and Last Name.

Note, the First name and Last name fields are encouraged but are not mandatory for upload at this time. 

8. When you're finished, select Confirm mapping. Any data other than email address, first name and last name will be discarded. 

9. After all columns have been mapped, select Review to continue. 

Here, you will be able to see all data you have entered and use the toggle at the top of the screen to identify any issue areas within your data (i.e. incorrectly spelled email domains). To correct invalid data, select the cell and type in the correct information. 

10. Select Complete. 

11. When prompted Are you ready to submit? select Yes

Nice work! You've successfully added new guest emails to your Toast Marketing database. Once you see the following success message, you can either choose to stay on the Manage Contacts page or start a new Toast Marketing Campaign if you're ready. 


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Manually Adding Guest Emails

If you have guest emails from a previous service that you'd like to add to your Toast Marketing database manually, follow the steps below:

1. In Toast's back-end, navigate to the Marketing section and select Email Marketing

2. From the Toast Marketing dashboard, select Settings or scroll down to the Contacts section and choose Manage Contacts

3. Under Import Your Contacts, select Subscribe Contacts

4. Then, indicate that you accept Toast Marketing's terms and conditions by selecting I certify

5. In the Bulk add Subscriptions pop-up, scroll down to ...or just manually upload your data here: and enter your guest email addresses with first and last name if applicable. First and last names are not required. 

6. When finished, select Continue

7. On the next page, you will be able to review the data you have entered. Use the toggle at the top of the screen to identify if any information is invalid. To correct invalid information, simply type the correction directly into the cell. 

8. When finished, select Complete and choose Yes when prompted if you're ready to submit. 

Nice work! You've successfully added new guest emails to your Toast Marketing database. Once you see the following success message, you can either choose to stay on the Manage Contacts page or start a new Toast Marketing Campaign if you're ready. 


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Unsubscribing Guest Emails

If you have guest emails collected from a previous service that you would like to remove from your Toast Marketing database, follow the steps below. Note that all guest emails that are hard bounced or unsubscribed when using Toast Marketing are automatically removed for you. 

1. In Toast's back-end, navigate to the Marketing section and select Email Marketing

2. From the Toast Marketing dashboard, select Settings or scroll down to the Contacts section and choose Manage Contacts

3. Under Import Your Contacts, select Unsubscribe Contacts

4. Then, enter the guest email addresses to be unsubscribed manually in the Email column. If you have a file of email addresses to unsubscribe, select Upload data from file and upload a .csv or .tsv file of guest emails. 

See the previous sections for more information on how to manually enter email addresses or importing email addresses from a .csv or .tsv file. 

5. Select Continue. 

6. Review the email addresses listed. Use the toggle at the top of the page to identify any invalid email addresses and correct them by typing directly into the cell. 

7. When finished, select Complete and choose Yes when asked if you're ready to submit.

Nice work! You've successfully unsubscribed your contact list.


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Exporting Guest Emails

To view or export a list of all guest emails in your Toast Marketing database to a .csv file, scroll down to Export Your Contacts on the Manage Contacts page and select Download Contacts.