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Toast’s Product Lifetime Policy

Ensuring you have the technology you need to run a successful restaurant.

At Toast, we are driven by a passion to build products uniquely designed for restaurants so they can do what they love and thrive. 

As part of this mission, we want to ensure that all Toast customers have, and continue to have, the best products and technology for their restaurant that allows them to remain successful in a rapidly evolving hospitality market. 

To uphold this promise, Toast is introducing a Product Lifetime Policy that ensures we are providing you with the best technology for your business at all times. This policy affirms that Toast will support its products 3 years post its standard warranty, after which point, you may continue to use the product, but it may not perform at Toast quality standards. When your Toast product reaches its Product Lifetime Policy (PLP), we encourage you to upgrade to one of our newer product offerings.  

What should I update my restaurant’s outdated device too?

Right now, restaurants with hardware reaching its lifetime limit, have early access to our new Toast Hardware. We encourage you to take advantage of this upgrade so you can run your operations 3x faster than you are today.

Toast Hardware is commercial-grade, IP54 spill-proof rated and is built to withstand the rigors of your restaurant. It has a modern design and flexible set up so you can be up-and-running in less than 30 minutes. You can install Toast Hardware yourself or call our phone-based support team anytime for a walk-through.

To learn more and upgrade your Elo V1 hardware to Toast Hardware, please submit a request here. To get early access request before 1/22/2020.

Can I recycle in my current outdated hardware for newer products?

Toast does not currently have a recycling or replacement program for product lifetime policy products. You can purchase a new product once your existing device reaches its lifetime limit. At this time, you are welcome to send us back your Elo V1 hardware but we cannot provide monetary compensation and/or discounts for this exchange.