Visa's simplified dispute process requires that a Dispute Questionnaire be completed for each dispute response. This will ensure that all the required information is captured before the dispute response is submitted, therefore allowing for a quicker more efficient process and resolution.
To select the right questionnaire review your dispute notice for the Reason Code then click on the appropriate link below.
Once you have clicked on the Reason Code complete all the required and any optional fields, as appropriate. The more information completed the more effective the process and resolution time.
After the questionnaire is completed, fax or mail it to the address on your dispute notice. Remember to include any supporting documents and images as they will be utilized to complete a dispute response (formerly Representment) for your Visa dispute.