Decreasing Ticket Times and Labor Cost with Toast Handhelds
With Toast's mobile handheld tablets, Whisknladle servers can take orders, send them to the kitchen, and process payments all from the palm of their hand.
"It's very obvious that there's an improvement in the efficiency of the restaurant when tablets are being used," David says. "Our average ticket times have dropped by about 20% since we started using the handhelds. Overall table turn time has improved by five minutes because orders are getting into the kitchen faster."
With more efficient table service, Whisknladle can staff one fewer server per shift.
"The handhelds reduce our labor costs by not having to have so much manpower on the floor," David says. "The servers can handle more tables now so I can staff one fewer server per shift, which saves us around $50 a day. In addition to being more affordable upfront, Toast is saving us money in the long run too."
According to David, mobile ordering in food service has the potential to revolutionize the industry.
"In the past 20 years, handheld ordering is the biggest change I've experienced," he says. "I've watched how service has dynamically improved by allowing the tablets to really affect the whole flow of the restaurant. We want our guests to feel like family. With handheld tablets, our servers are spending more time interacting with guests and less time running back and forth to terminals."
Optimizing Toast's Benefits with the Kitchen Display Screen
Toast dramatically increased floor efficiency in the front-of-house and David felt it only made sense to do the same in the back-of-house.
"If you're going to take advantage of new technology, you should take advantage of all the functionality it offers," he says. "The digital kitchen display system is going to dramatically change our industry. Everyone who is going with Toast should use the KDS."
Using both handhelds and the kitchen display system results in a flow of service that is completely digital and paper-free. This was an enormous and admittedly scary change for David, but an operational change that he says has paid dividends.
"I've never not had tickets in my kitchen before," he says. "The most nerve-wracking day of my career was the day that we rolled out the kitchen display screens. But it only took a few minutes to see that it was the right choice. After one service I thought, 'Cool, this is going to work!'"
Plans For The Future
Mobile ordering and digital kitchen ticketing have improved operations at Whisknladle and prepared them to expand to more locations.
David aims to continue embracing Toast's powerful technology to be an innovator in San Diego's up-and-coming restaurant scene. "The restaurant industry hasn't changed that much over the years," he says. "When something comes along that rocks your world, that's an exciting opportunity."