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Order & Pay - Existing Customer Promotion Extension

November 2020

Thank you for being an early adopter of Toast Order & Pay! We know how hard you're working to navigate the impact of COVID-19 on your business and how important our technology is to the success of your restaurant.

You may have seen that the current in-market promotion for Order & Pay has been increased from 1 month free to 6 months free. As a thank you for believing in this product and being an early adopter, we will ensure that you receive the incremental 5 months free of Order & Pay.

This extension will automatically be applied and no action is required of you. 

Here are some common questions related to the promotion extension for Toast Order & Pay.



Order & Pay Promotion Extension FAQs


Do I qualify to receive a five-month promotion extension for Toast Order & Pay? 

Current live Toast customers who purchased Toast Order & Pay on or before November 5, 2020, with the one-month free promotion, and who are billed monthly, will automatically receive an additional five (5) months free of Order & Pay. 

Customers who are billed annually and customers who are financing their Order & Pay subscription are not eligible for the promotion extension because promotions are not applicable to those billing types. Toast Now users are not eligible for this credit because Order & Pay is not available to Toast Now customers.

Will the 0.5% per transaction fee be waived beyond January 1, 2021? 

The 0.5% per-transaction fee will now be waived until March 31, 2021. Credit card processing fees still apply and are charged at your contracted card-not-present rate.

Do I have to do anything to receive the promotion extension? 

No. No action is required of you.

Eligible customers who received 1 month free of the Order & Pay subscription will automatically receive an additional five (5) months free, to match the current in-market promotion of 6-months free of Order & Pay. 

Note: Promotional offers cannot extend beyond a contract renewal date. Customers whose contract renews prior to receiving the full five (5) additional months will receive a credit on their account equal to the number of free months they are entitled to after renewal multiplied by the monthly subscription fee for Toast Order & Pay, $69. This credit will automatically be applied to your account on or before November 30, 2020. You will see this credit reflected on your next Toast invoice after it is applied. 

What if I’m currently getting my first month free? Will I still receive five months additional months free?

Yes. As long as you purchased Order & Pay on or before November 5, 2020, with the one-month free promotion and are currently a live Toast customer who is billed monthly, you will automatically receive five additional months free of Order & Pay. 

I just recently signed with Toast, but am not live yet. Will I get the full 6-month free promotion?

If you have signed up for Order & Pay, but are not yet live with Toast, we will retroactively apply the 6-months free promotion to your account rather than keeping the 1-month free promotion and extending the promotion. Therefore, you will not be charged for Order & Pay for your first 6 months as a live customer.

I work with a Toast Reseller Partner. Will I receive the credit? 

No. Toast customers serviced by Toast Reseller Partners are not currently eligible for SaaS promotions.