Improvements in Employee Retention
In addition to seeing operational improvements with table turns and guest wait time, Cory also noticed the positive impact that Toast Go™ handhelds were having on his staff. The increase in tip amounts his servers have been receiving has created more incentive for his servers to stay - a crucial advantage in an industry with such high employee turnover.
The handheld devices show suggested tip amounts to guests as they pay. This prompts them to tip more than they normally would. More tables served and larger tip amounts per table have led servers of Odd Duck to see their paychecks skyrocket.
"One of the biggest things in keeping servers in the building is having a job where they know they can pay their bills," says Cory. "The tip increase we saw with the Toast Go™ devices astounded me. From 2016, when we were running Aloha, to now, our servers are making anywhere from an extra $6,000 to $7,000 a year in tips."
Combined with a management-level focus on creating a healthy working environment, this increase in tip amounts has been extremely beneficial for Odd Duck's retention.
"Being happy where you work, coupled with making really good money, has made our employee retention amazing," he says.
Handheld Devices Fostering More Interaction with Guests
With handhelds utilized on the floor, Odd Duck's servers now have the ability to spend significantly more time in their sections, interacting with diners.
A key factor behind this, Cory states, is the fact that servers can send orders immediately to the kitchen without having to step away to enter them into a stationary terminal.
"It allows us to better serve the guest and to be more attentive to the guest," Cory explains. "We're in their section, and we're making eye contact with them pretty much for the duration of their meal. It has an immensely positive impact on guest interaction."
With guests, servers, and management happy, Toast Go™ handhelds have created the perfect momentum to continue pushing Odd Duck to new heights.