Business Reporting Mysteries Unveiled
Toast’s cloud-based model makes it easy for Glen and his management team to run business reports quickly. He found tremendous value in not having to sit at a back office computer to get a view of the business.
“You can be away from the restaurant and know exactly what’s happening to the minute. It’s like seeing the mysteries of the world,” explains Glen. “The real-time reporting with a cloud-based system really helps with tracking the business. I’m able to fine tune the menu and say ‘let's not spend so much energy on something that isn’t doing well.’”
From his personal computer or phone, Glen can easily see what menu items are doing well and which ones are not as successful. With this real-time reporting, he can quickly make changes according to what will be most profitable for the business.
"I like that I can make quick changes on my computer. I can write down a list of things that need to be changed, and then have the ability to do myself," he says.
A Customer Care Team That Understands Restaurants
From their first online demo to installation and maintenance, Mahony’s has always had a close personal relationship with Toast. Compared to previous pos systems that Glen has worked with, he's found that Toast Customer Care is quick and accurate with feedback.
“With our previous system, it was really difficult to get things fixed. Then it quickly became very expensive to have our issues resolved,” recounts Glen. "With Toast, I can talk on the phone with someone, without having to wait on hold and be connected to someone overseas.
Quick and caring technical support from a professional, knowledgeable team is one of the things that sets Toast apart for Mahony's.
“It’s evident that Toast really cares about their customers," Glen says. "Everyone’s trying to help as much as they can.”
Through their use of Toast, Mahony's can effectively manage their business, no matter what time of year it is.