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Gotta Catch ‘Em All: Pokemon Go Helps Restaurants “Catch” Guests

Posted by Allie Tetreault on 7/25/16 7:00 AM in Industry News & Trends, Restaurant Marketing

15 minute read Print

pokemon go for restaurants

“To catch them is my real test, to train them is my cause…”

If you were around in the ‘90s, you probably know that this phrase comes from the Pokémon theme song, a phenomenon that took the world by storm in the form of TV shows, movies, games, cards, and more.

Now, Pokémon is making a big comeback with Pokémon Go, a mobile game that allows players to catch Pokémon in real-life settings.

Less than two weeks after its release, Pokémon Go has become the most successful mobile game of all time, beating Facebook, Tinder, and Snapchat in daily usage time and netting Nintendo a whopping $42.5 billion in market value, superseding Sony.

But what does that mean for your restaurant?

You might hear that your restaurant is a “PokéStop.” Or maybe it’s a gym. This might be confusing at first… But I’m here to tell you, it’s very, very exciting.

You see, this is "location-based advertising" or geolocation at its best. However, you don’t have to pay a billion dollars for it, like Starbucks does with their mobile app, and you can use some creative marketing tactics to easily capture some of the 9.5 million people playing the game.

For example, New York restaurant L’inizio Pizza Bar has seen a 75% jump in business with the right Pokemon Go tactics. Another restaurant has seen a 10% increase in sales.

Got your attention yet? Good. Before we delve into how to use Pokémon Go to power up your restaurant, here’s a quick refresher on what on earth these Pokémon Go terms are. Don’t worry, I won’t list all 151 Pokémon (but I could!)

  • Pokémon - Also known as “Pocket Monsters,” Pokémon are creatures who live in the wild or alongside humans. They can be caught by “trainers,” who help them grow and become more experienced, and can even evolve into stronger Pokémon. The goal is, of course, to catch ‘em all.
  • Pokéstops - A Pokéstop is a landmark - such as a church, gym, mall, park and yes, even a restaurant - where trainers can collect valuable items. Pokéstops are designated thanks to your GPS, as Pokémon Go integrates with Google Maps.
  • Lures - Lure modules attract wild Pokémon to a specific Pokéstop for a limited amount of time. A single Lure Module costs 100 PokeCoins to place, or $.99.

  • Gyms - Gyms are specific landmarks on your map where Pokémon trainers can fight for their honor. There are three teams in the Pokémon Go universe, and gyms belonging to your team are known as friendly gyms, and Gyms that have been claimed by other teams are known as rival Gyms.

Now, while you don’t necessarily need to play Pokémon Go to capitalize on the craze, I strongly recommend you download it now, so you can get used to the lingo your customers might be using. I’ve waited a couple weeks to write this post to see if the hype would die down, and it doesn’t look like it will!

So without further ado, here are 10 creative ways you can use Pokémon Go to power up your restaurant.

1. Place lure modules like it’s your job.

The first step to “luring” in new customers? Place lures at your restaurant, 24/7.

According to Sebastian Fung, it only costs $1.17 an hour to place a lure at a local PokéStop, and the boom in business will definitely pay that money back. Restaurant-goers are now factoring in whether a restaurant has a PokéStops to their dining decisions, so it’s best to beat them ahead of the punch.

Plus, don’t forget to advertise the fact that you’re using Pokémon lures at your restaurant. Write about it on social media, and try to attract customers at a specific time, such as lunch time if you’re a QSR or happy hour if you’re a bar, to be more purposeful about your lures. Here’s how Brementon Bar & Grill does it:

2. Not near a PokéStop? Offer creative discounts.

If you’re not near a PokéStop, you can still take part in the fun. You can set up creative Pokémon Go discounts to get people through the door, based on…

  • What kind of Pokémon a customer has
  • Whether a customer has caught Pokémon in your restaurant
  • What team they’re on - Team Mystic, Team Valor, or Team Instinct

For example, Lost Heaven Restaurant is offering 10% or 30% discounts on food based on whether trainers own these rare Pokémon. All they have to do is open their phone and show the little creatures to get the rewards!

3. Host a Pokémon Go bar crawl or event featuring your bar or restaurant.

pokemon go bar crawl

This might not sound like the safest idea - people walking from bar to bar, looking at their phones and slowly getting drunk?! But with the right supervision, it can be a major success for bars and restaurants in your area.

A simple search on Google for “pokémon go bar crawl” lists at least 10 cities where Pokémon Go players can both drink beer and train their Pokémon on a bar crawl.

With the right marketing, especially on Facebook, this event could garner 1,000+ interested Pokémon Go players, generating massive foot traffic for your restaurant or bar.

4. Let Pokémon Go trainers explore your restaurant - to a point.

Because Pokémon Go players can “hunt” their Pokémon, you may actually find that some customers ask to explore your kitchen, back of house, or even dumpsters out back. While that’s up to your discretion, many restaurants have taken to posting signs such as these to ward off these customers. After all, the more guests running around your kitchen, the more your food safety could be called into question.

However, if you want to get creative, you could host a tour of the kitchen / back-of-house once or twice a day for paying customers, allowing them to catch all the Pokémon they want - without touching your food.

5. Host a Pokémon party with food specials.

pokemon go paris creperie

With the Pokémon fad, there are so many good food puns, it’d be a crime not to take advantage of them on your menu.

For example, Duffy’s Irish Pub is offering a $6 Pokemangorita. The Firehouse Restaurant has created an entire cocktail menu themed around Pokémon; the Pikachu, for example, is Lemoncello, Tilo’s Vodka, and Red Bull.

However, it doesn’t have to just be drink specials. Paris Creperie in Boston is even offering a “Jiggly-Fluff” crepe, seen above.

6. Use your outdoor signs to your advantage.

Chalkboard or door signs, especially for quick service restaurants and bars, have historically been a great way to capture foot traffic. Now, they can be used to capture Pokémon Go foot traffic.

You may want to draw a picture of your favorite Pokémon, or one that you recently found inside the restaurant. You may want to share your favorite Pokémon pun. Or, you may want to stir things up a bit by calling out a specific team. Whatever you do, it could capture foot traffic and definitely attract guests to post social media images at your restaurant, building a community.

7. Post your Pokéfinds on social media (and engage with trainers).

 

In case you needed another reason to stop by for lunch, RTM is swarming with Pokemon! #loveRTM #EatMorePork #PokemonGo #PokemonGoPhilly

A photo posted by Tommy DiNic's Pork & Beef (@tommydinics) on

Facebook, Twitter, Instagram, and even Snapchat can be great ways to engage guests before they come in the door and after they leave. It’s also a great way to engage Pokémon trainers. If you post a picture of a rare Pokémon in your restaurant, you could attract trainers who “gotta catch ‘em all”... and also, get a laugh out of your followers. Above, Tommy DiNic’s Pork & Beef did just that, and got their post reposted on a larger Instagram for their local area, Philly.

You could also bake Pokémon not only into your social media strategy, but also your loyalty program. If you’re not comfortable discounting, but do have a massive loyalty program, there are some great ideas here. Costa Vida in the picture below asks customers to send in their “Costa Catches” to be entered to win loyalty rewards. You can see the engagement - including a glowing review of their food - in the comments of the post.

8. Bake Pokémon Go into your gift card program

The fun doesn’t have to stop at your loyalty program. Guests spend 72% more with restaurant gift cards, according to Toast’s gift card study. Ask guests to share their Pokéfinds for a free gift card, like Zoës Kitchen does in the tweet above. You’ll garner a ton of responses - they got 9 retweets and 30 likes - as well as get the opportunity to earn new business from people who could become repeat customers.

Flying Sauceris doing something similar. If a customer catches a Pokémon in the restaurant, posts that picture to social media, and tags Flying Saucer, they’re automatically entered into a daily raffle for gift cards to the restaurant.

9. Make sure you’re listed on Yelp, as diners can sort for Pokestops.

pokemon-yelp-filter.png

What really made me realize that Pokémon Go is not going away any time soon is the fact that Yelp is now allowing diners to sort restaurants by whether they have a Pokéstop or not.

As Psyduck would say, “Psy-ai-ai!”

So first of all, make sure that your restaurant is listed on Yelp. There’s an easy step-by-step guide here. Second of all, make sure that you’re managing your Yelp reviews and are on the hunt for any Pokémon reviews. If someone claims that you don’t have any Pokémon in your restaurant, you could tell them that of course there are, and they should come back to catch them. Or tell them that they shouldn’t be on their phone at your restaurant. Your call.

10. Request your restaurant to become a gym or Pokéstop (or to be removed).

Finally, if your restaurant is neither a Pokéstop or a gym, but you do want to get in on the hype, you can request your location to be featured in the Pokémon Go app.

Just fill out this form on the Pokémon Go support page and share the reasons why you want your Pokéstop to be included or removed.

You can also keep an eye out for future sponsorship opportunities within the app, especially for enterprise restaurants. In Japan, Pokémon Go is starting “sponsored locations,” introducing McDonald’s restaurants as Pokéstops and/or gyms across the country.

What do you think of Pokémon Go ?

As you might be able to tell from the tone of this article, I’m an avid Pokémon Go user. However, not everyone is. In fact, some restaurants are banning Pokémon Go, because some customers only come in the restaurant to catch Pokémon and leave, or simply sit there for hours eating bread and butter and throwing Pokéballs on their phone. If your restaurant is a fine dining institution that prides itself on creating an unforgettable guest experience, Pokémon Go might not be the most feasible restaurant marketing for you.

However, if you are ready to add Pokémon Go to your restaurant marketing strategy, I hope these tips help you "catch 'em all" - guests, that is!

How is your restaurant using Pokémon Go? What are your thoughts on the game? Share below! 

*image via Lauren Delgado / Orlando Sentinel

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Written by: Allie Tetreault

Allie Tetreault is the Content Strategist for Toast. When she's not managing the Toast Restaurant Management blog and creating valuable resources for restaurateurs, she's belting in an a cappella group and toiling over new recipes in the kitchen. Her favorite foods are sushi and pasta -- but not together!


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