The COVID-19 Issue

How to Take Your Restaurant Digital

In the era of COVID-19,


online ordering, delivery, takeout, and other digital interactions have transformed to become the main revenue stream for restaurants. But this pandemic has also brought a lens of scrutiny to the way digital ordering and delivery works — and who it works for.


Digital dining experiences have grown in popularity in the past five years, and many restaurants have already adapted their operations, menus, teams, and marketing to online channels. But many sit-down restaurants, from family-friendly to fine dining, are now leaning on online ordering for restaurants to help them set up an off-premise business overnight. 


Total restaurant sales are down almost 80% compared to this time last year. Dine-in sales now account for only 27% of revenue — their lowest point since the COVID-19 crisis began — whereas off-premise sales have skyrocketed from an average of 15% to 70% at restaurants across the U.S. This demand is a whole new world for many of us.


This special issue is designed to share the most creative and effective insights from real people tackling their restaurants’ greatest challenges now. Our hope is that these resources can help you take your restaurant digital, master online ordering, and adapt to off-premise dining so you can keep your community fed and revenue coming in.

Off-Premise Dining Has Skyrocketed

Exclusive data from Toast shows restaurant sales from online orders have increased to almost 75% of total sales in the U.S. As restaurants start to reopen, we expect this will change. This chart show average daily off-premise sales (the blue line) vs dine-in sales (the grey line) as a percentage of growth from last year.

COMMUNITY SPOTLIGHT

There are no rules right now. Everything we've done with our business model is flipped upside down. So let's get crazy here. What can we do?

Rachel Titcomb, General Manager, Loco Taqueria and Fat Baby

Operations

How Loco Taqueria and Fat Baby Have Made Changes on the Fly

COVID-19 has made it essential for restaurants to rethink their normal operations. Here's how Fat Baby and Loco Taqueria are reinventing their restaurants.

Operations

Things are Changing Every Day. Here’s How Atwater’s is Adapting.

When COVID-19 hit, the Atwater’s team knew they’d have to adapt quickly to remain successful and keep their staff and community healthy.

Restaurant Website Checklist
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Restaurant Website Checklist

This template will help you update and optimize your website, so guests can easily find and order from you.

Download

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INDUSTRY NEWS

Is My Takeout Risking Lives or Saving Restaurants?

The New York Times

Will My Restaurant Get Taxed on Gift Cards & GoFundMe Campaigns?

Food+Tech Connect

NYC Leaders Push Mayor to Cap Food Delivery Fees Following SF Mandate

Eater

A Grocery Store Inside a Restaurant? The New Reality of a Post-Coronavirus World

Forbes

San Francisco Mayor caps Uber, Postmates, DoorDash delivery commissions

San Francisco Chronicle

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Get Your Restaurant Online

Set up online ordering, delivery, takeout, and e-gift cards with new digital tools designed to get your restaurant business online.

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