Marketing to Millennials Made Simple: The Restaurant Edition
By: AJ Beltis
Dec 13, 2018
With over 75 million millennials in the United States, marketing to millennials is a smart move for any bar or restaurant.
What are millennials? The common consensus is that the millennial generation consists of people born between 1981 and 1996. This puts the very youngest of millennials at the age of 22 and the older ones in their late thirties.
Before you get to the actual marketing, you have to make sure your restaurant lives up to the promises of its messaging.
If your ads to millennials promote a fun, relaxed restaurant with a modern atmosphere, that's what guests will expect – so keep the following in mind when running your restaurant.
Millennials Like Technology
Shocker – millennials like technology!
Data collected from the 2017 Restaurant Technology Report found that 77% of millennials say restaurant technology improves their dining experience. This generation places a particular emphasis on accessible, innovative tech that streamlines the dining experience.
You've heard of the importance of restaurant social media marketing time and time again, I'm sure. You probably have a restaurant Facebook page, and you may have even sprung for Twitter.
But let's talk about two tools you should be using to market to millennials that you may not have started on – Snapchat and Instagram.
These two visual social media platforms are more popular with younger millennials than sites like Facebook. Twenty-somethings aren't averse to choosing their next meal based on a picture they see on their phone. If you don't have accounts on these platforms for your restaurant, take a few minutes and get them started today.
Members of restaurant loyalty programs drive more sales and visit a restaurant more often than non-loyalty members. The more loyalty sign-ups you can get, the better.
This is particularly relevant for millennials since modern loyalty programs are digital, which means punch cards (i.e. "Buy 9, get the tenth free") are simply not how restaurant loyalty is done anymore. It's beneficial for restaurants too, as diners who are part of a digital loyalty program spend 39% more than non-loyalty members.
Try Email and Text Message Marketing
Over 95% of millennials have a smartphone, and they're constantly using it to text their friends and check their email.
Remember the stat about half of millennials preferring digital receipts? If your restaurant POS offers this feature, take advantage of it. When someone enters their phone number or email address after paying for their meal, you have that information stored into a giant customer database you can use for your marketing.
Leverage this list by emailing or texting updates, newsletters, or special promotions to your loyal customers.
If digital receipts aren't one of your offerings yes, don't fret. You can always resort to the tried and true business card drop and build a manual list of contact info – though this will involve a bit more busy work typing in all that information.
List on Google My Business
With 85% of millennials searching for a restaurant while on-the-go with their phones, your restaurant needs to be optimized for search.
Google designed their search page results to favor businesses who regularly update their information. Because of this, you may not be the first result if someone searches "restaurants near me," even if they're right in front of your store.
For more information on what Google prioritizes in local search, click here.
Word of Mouth & Reviews
In the age of social media, everybody's talking. Turning your guests into advocates for your restaurant is a free and effective way to bring in new customers.
Encouraging customers to post about their experience to their social media profile or even write a review can expose your brand to dozens, hundreds, or even thousands of new faces depending on the size of their following.
Even without technology, you should never underestimate the power of a friend's recommendation. Peer-to-peer conversations and suggestions from coworkers or classmates can lead to new guests through word-of-mouth restaurant marketing.
We know millennials are brand-loyal, stay attached to their phones, love to share their experiences, and will spend a good amount of their income on food.
Restaurants perfectly fit that lifestyle.
If your marketing efforts don't include millennial-targeted tactics, you're missing out on a growing market share that could make up the majority of your sales.
What are you waiting for? Though they'd never admit it, millennials aren't getting any younger.
Is there a section in your 2018 restaurant marketing plan about millennials? If not, download a free restaurant plan template and factor it in for next year's success!
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