Best Food Delivery Apps: Top 9 Food Delivery Apps (2023)
Open your restaurant on the digital market with the best delivery apps for 2023.
Food delivery apps only seem to be getting more popular. The best food delivery apps streamline the delivery or take-out experience for customers. More importantly, these apps offer restaurant owners the online ordering and delivery tools to control their growth and success.
Online ordering lets guests access your menu and conveniently place orders on their favorite devices. Customers place 6 out of 10 digital orders on mobile apps – which one will help your restaurant reach your market?
To simplify your life as a restaurant owner, we’ve outlined the pros and cons of the different delivery apps on the market.
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Choosing the Best Food Delivery App
There are a few things to consider about delivery solutions as a restaurant owner.
Start to think about what other restaurants and storefronts you will have to compete with on the delivery app’s marketplace. The big enterprise apps bring numerous downloads and potential customers, but they also put your restaurant in competition with many other food establishments.
In addition, some delivery services offer access to their network of drivers to take some of the labor off your restaurant’s plate. Yet, many of those services charge commissions on orders to pay their drivers. Solutions that empower your restaurant to hire and manage delivery drivers are a commission-free alternative.
As you can see, delivery apps bring their benefits and drawbacks. Defining what you need from a delivery app will help you choose the ones that work best for your location, budget, and business model.
We reviewed the top food delivery apps, via the peer-to-peer business software review site G2, to help you choose the best software for your team. Let’s dive in.
Toast TakeOut is a mobile ordering platform that allows restaurateurs to own their profits and guest relationships by allowing customers to easily order pickup or delivery directly from the restaurant, commission free. It’s a game-changer in the enterprise delivery app market. It offers a full range of delivery solutions built by restaurant people, for restaurant people.
"Toast has been a great asset to our company to help streamline operations from all points" source
"Toast has consolidated our tech stack so much" source
"I love how simple, intuitive, and user-friendly the back end is." source
"Lacking some desired features." source
Pay no commission fees with Toast TakeOut. This means your customers can order their favorites at no extra cost to you or them. The price of the delivery ordering service is included in your restaurant’s subscription to Toast POS systems.
UberEats has a wide range of delivery solutions. Their high-value partnerships on their active marketplace make their app an incentivizing option.
"The real-time app allows guests to see where the driver is located" source
"Easy to search for restaurants" source
"Lack of customer support options available" source
"They add a 10% service fee to the order, which goes to UberEats not the restaurant" source
Pricing for UberEats varies depending on the solutions you want for your restaurant. In general, UberEats charges restaurants a commission of 15% to 30% on each delivery and 6% on pickup orders.
Postmates is a popular app on the market for customer bases within specific geographical regions. While the Postmates app is still independent and retains a dedicated customer base, UberEats now owns and operates the service.
"I wish they had pictures of all the dishes at different restaurants and a rating for each of the dishes" source
"Inconsistent experience depending on the driver you get" source
Restaurants that want to partner with Postmates must partner with UberEats, and their pricing is identical. UberEats charges restaurants a commission of 15% to 30% on each delivery and 6% on pickup orders.
DoorDash works with restaurants, grocery stores, bars, and other retailers to provide their customers with effective delivery solutions.
"Doordash has accumulated a large group of restaurants to choose from" source
"Large number of integration" source
"Food has consistently been delivered late and cold" source
"Tracking function is not as advanced as some competitors" source
There is a base cost for each solution tier that DoorDash offers. Only the premium tier offers commission-free delivery. The other tiers charge 15%-30% commission on deliveries and 6% on pickup orders.
Caviar is a DoorDash partner that boasts delivery of “the best local food” from the “coolest spots.”
"The user experience is nice" source
Restaurants that want to partner with Caviar must also partner with DoorDash, and the pricing scale is identical. DoorDash charges a 15%-30% commission on deliveries and 6% on pickup orders placed using their apps.
ChowNow offers a unique range of delivery solutions for restaurant owners. Their Direct and Marketplace products are great for restaurants catering to the local community.
"Fixed cost and easy-to-use menu updates" source
"Great support team" source
"Clients list is yours so you can use it for marketing" source
"It is difficult to use at first" source
"I wish we could adjust orders and add extra charges for customers who do special requests" source
The ChowNow Direct product is priced annually at $139. Each ChowNow delivery will cost the restaurant and diner both a “flex fee” of 3.99, which the restaurant has the option to pass on to the customer.
GrubHub focuses on extending flexible delivery services to restaurants. This app can help you to turn your restaurant kitchen into a virtual restaurant, otherwise known as a ghost kitchen.
GrubHub charges restaurant partners a 5%-20% commission on pickup orders and deliveries. Their marketing services also cost $40/month.
Seamless, operated by GrubHub, maintains an independent app, marketplace, and branding.
"Includes pictures of menu items" source
"Seamless isn't available everywhere" source
The pricing structure for Seamless is identical to GrubHub which charges restaurant partners a 5%-20% commission on pickup orders and deliveries.
With delivery solutions for restaurants, laundry, groceries, and liquor, Delivery.com has built an expansive network and marketplace. Many offices order food with Delivery.com, making it an excellent choice for restaurants that can handle frequent catering-sized orders.
"Excellent customer care support" source
"Sometimes the app freezes or even shuts down" source
Delivery.com has variable pricing for restaurants. The standard commission is around 15% per order. Additionally, their website claims that the service charges restaurants no delivery fees.
Best Overall Delivery App for 2023: Toast TakeOut
Toast Takeout provides a streamlined enterprise restaurant delivery experience at the best possible cost: 0% commission on orders. With this app, you can prioritize labor efficiency as orders placed by a guest on Toast TakeOut are sent directly to your kitchen printer, KDS, or order approval screen directly on your Toast POS tablet — whichever works best for your operations. This means no more double entry for your staff or extra tablets cluttering up the counter.
The control that Toast TakeOut provides to restaurant owners lets them make the best decisions for their business. Make your restaurant’s online storefront a success with Toast TakeOut’s tools, developed with restaurant owners in mind.
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This content is provided for informational purposes only. The included software solutions are ranked using an algorithm that calculates customer satisfaction and market presence based on reviews from the G2 user community. All claims are pulled directly from user reviews on G2 that were published in the past two (2) years; the views expressed in the content belong to the software users and not Toast, its affiliates, or employees. Some user reviews may have been edited for clarity.
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