3. What will the Guest Fee look like to my guests?
The Guest Fee will show up prior to completing checkout and on receipts for all Toast Online Ordering orders under the “Service Charges” line item. There will be an information pop-up box (ℹ) next to the Service Charges line item that explains to the guest that the Guest Fee is collected by Toast for orders placed when using Toast Online Ordering and is included in the subtotal.
4. What does the Guest Fee apply to?
The Guest Fee applies to all orders placed through Toast Online Ordering. This includes any orders for gift cards or other items bought through your Toast Online Ordering channel.
5. How is the Guest Fee collected by Toast?
The $0.99 Guest Fee is collected from guests at checkout (but see below regarding how you may choose to absorb the fee without passing it through to your guests). Toast later collects Guest Fees from your restaurant (along with card processing fees) by deducting them from your settlement or debiting your settlement account by ACH, depending on your billing cycle:
Daily billing: If your location is configured with daily fee billing, the Guest Fees for the billing period are deducted from your daily deposit.
Monthly billing: If your location is configured with monthly fee billing, the Guest Fees for the billing period will be debited from your bank account by ACH on the last day of each month.
6. Will my guests be charged a Guest Fee if they are paying in cash for a Toast Online Ordering order?
Yes, all orders completed by a guest through Toast Online Ordering will be charged the $0.99 Guest Fee. For orders paid in cash, regardless of your billing cycle the Guest Fees will be collected from you by debiting your settlement account by ACH on the last day of each month.
7. Do other digital products include a Guest Fee?
No, only orders placed through Toast Online Ordering will include the Guest Fee at this time.
8. Can I split the Guest Fee with my guests?
The Guest Fee can’t be split. However, you can choose to absorb the entire Guest Fee yourself and not pass it through to your guests.
9. How do I elect to pay the Guest Fee myself instead of passing it through to my guests?
Please reach out to [email protected] to have your restaurant cover the Guest Fee and stop passing it through to your guests. Please note that this is different from opting out of the Guest Fee. The Guest Fee will not apply to any participating merchant who opts out of the Guest Fee solution, or to their guests. See FAQ No. 11 for more information on opting out.