What will the Guest Fee look like to my guests?
The Guest Fee will show up prior to completing checkout and on receipts for all Toast Online Ordering orders under the “Service Charges” line item. There will be an information pop-up box (ℹ) next to the Service Charges line item that explains to the guest that the Guest Fee is collected by Toast for orders placed when using Toast Online Ordering and is included in the subtotal.
What does the Guest Fee apply to?
The Guest Fee applies to all orders placed through Toast Online Ordering. This includes any orders for gift cards or other items bought through your Toast Online Ordering channel.
How is the Guest Fee collected by Toast?
The $0.99 Guest Fee is collected from guests at checkout (but see below regarding how you may opt to absorb the fee on behalf of your guests). Toast later collects Guest Fees from your restaurant (along with card processing fees) by deducting them from your settlement or debiting your settlement account by ACH, depending on your billing cycle:
Daily billing: If your location is configured with daily fee billing, the Guest Fees for the billing period are deducted from your daily deposit.
Monthly billing: If your location is configured with monthly fee billing, the Guest Fees for the billing period will be debited from your bank account by ACH on the last day of each month.
Will my guests be charged a Guest Fee if they are paying in cash for a Toast Online Ordering order?
Yes, all orders completed by a guest through Toast Online Ordering will be charged the $0.99 Guest Fee. For orders paid in cash, regardless of your billing cycle the Guest Fees will be collected from you by debiting your settlement account by ACH on the last day of each month.
Do other digital products include a Guest Fee?
No, only orders placed through Toast Online Ordering will include the Guest Fee at this time.
Are card processing fees charged on the Guest Fee?
Yes, card processing fees are charged on the total ticket amount, which includes the Guest Fee.
Can I split the Guest Fee with my guests?
The Guest Fee can’t be split. However, you can choose to absorb the entire Guest Fee yourself and not pass it on to your guests.
How do I turn off the Guest Fee for my customers and elect to pay it myself instead?
You have the option of turning off the pass-through of the Guest Fee to your guests and have your restaurant pay the Guest Fee instead. To make this change, you can follow the steps outlined below under “How do I pay the Guest Fee instead of my guests?”
PLEASE BE AWARE
If you decline to apply the Guest Fee to your guests, you will remain responsible for the $0.99 Guest Fee for all orders placed through Toast Online Ordering.
Toast will collect the applicable amounts directly from you for such orders by ACH transfer or deduction from your daily deposit (as described above).
If you want to resume passing the Guest Fee through to your guests, unarchive the Guest Fee using the same instructions described below.